Scheduler (Part-time)

Torus Group; Liverpool; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community-focused service provider in Liverpool seeks a proactive Scheduler for a part-time position. The role involves planning and organizing maintenance and construction works to meet client targets, managing remote workers' schedules, and providing administrative support. Excellent communication and organizational skills are essential to ensure operational efficiency and maintain positive customer experiences. If you're detail-oriented with scheduling experience, this is a fantastic opportunity to contribute to service improvement.

Qualifications

• Strong customer care skills and a proactive approach to service improvement.
• Ability to work independently with minimal supervision.
• Experience with computerised scheduling or planning systems.

Responsibilities

• Plan, schedule, and organise maintenance and construction works.
• Manage remote workers' diaries to achieve targets.
• Deal with enquiries and adjust work arrangements dynamically.

Skills

Excellent communication skills

Planning and organizational skills

Proactive service improvement

Problem-solving skills

Customer care skills

Education

DBS check (if applicable)

Occupational Health Questionnaire

Qualification certificate check

Tools

Computerised scheduling or planning systems

Job description

HMS is looking for a proactive and organised Scheduler to join our team in Liverpool on a part‑time basis. In this role, you will play a vital part in coordinating appointments and planning activities for our operational teams, ensuring that repairs and maintenance work is scheduled efficiently, customers are supported, and business targets are achieved. This is a fantastic opportunity to contribute to a positive customer experience while helping drive operational performance across the business. This role combines office‑based work with the need to liaise with field staff and contractors, so excellent communication and planning skills are essential.

What You’ll Be Doing

• Plan, schedule, and organise maintenance and construction works to meet client targets and maximise operational efficiency.
• Manage remote workers' diaries to achieve operational and financial targets.
• Deal with internal and external enquiries, providing information and dynamically adjusting work arrangements.
• Support managers with forecasting workload, performance measurement, and prioritisation of tasks.
• Monitor the completion and accuracy of operatives' work via in‑house systems.
• Maintain compliance records, particularly for Asbestos and Health & Safety requirements.
• Communicate with operational staff to support lone working arrangements and a positive safety culture.
• Produce reports, statistical data, and performance information for the team.
• Coordinate resources and schedules to ensure work is delivered on time, within cost limits, and to agreed standards.
• Support other schedulers or Customer Liaison Officers in organising operational activities.
• Take direct calls from customers when required and resolve enquiries at first contact where possible.
• Liaise with client managers, contractors, and utility companies to ensure smooth delivery of services.
• Provide general administrative support, including preparation of letters and correspondence.
• Participate in out‑of‑hours rota where required to maintain seamless customer service.
• Contribute to continuous improvement initiatives and the delivery of value‑for‑money services.
• Strong customer care skills and a proactive approach to service improvement.
• Ability to work independently with minimal supervision.
• Initiative and problem‑solving skills.
• Flexible and adaptable approach to work under a variety of duties.
• Good planning and organisational skills.
• Effective communication skills for dealing with customers and colleagues.
• Experience with computerised scheduling or planning systems.
• Understanding of maintenance and operational activities, Right to work verification.
• Qualification certificate check.
• Two satisfactory references.
• Occupational Health Questionnaire.
• DBS check (if applicable).
• Completion of all new starter documentation including signed T&C's.