Scheduler / Coordinator (Property Services)

VanRath; Newtownabbey; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading Professional Services organisation in Northern Ireland seeks a Property Services Administrator. This role involves managing tenant queries, scheduling works, and collaborating with teams to maintain service standards. The ideal candidate will have strong IT skills and experience in coordination or planning, ideally within property or construction. The company offers a competitive salary, excellent career progression, and a supportive workplace culture.

Benefits

Competitive salary

Excellent benefits package

Outstanding progression prospects

Qualifications

• Previous experience in scheduling, coordination, or planning roles.
• Experience in a fast‑paced social housing, property, or construction environment.

Responsibilities

• Act as the first point of contact for tenants regarding works.
• Schedule customer appointments and events.
• Notify customers of workforce arrival times.
• Raise survey events for new COTs and adaptation works.
• Track progress of all jobs to ensure completion.
• Work with administration and management to resolve queries.
• Communicate with client district maintenance officers.
• Monitor completion dates and request extensions as needed.
• Handle customer queries and assist with complaint resolution.
• Maintain standards to achieve KPI targets.

Skills

Strong IT skills

Proficiency in Microsoft Office

Education

Degree or HND in a relevant discipline

Job description

VANRATH is delighted to support a leading Professional Services organisation in the recruitment of a Property Services Administrator. This is an exceptional company known for having one of the strongest workplace cultures in Northern Ireland, along with excellent opportunities for career progression.

Hours: Monday-Friday (no weekend work)
Contract: Permanent
Location: Newtownabbey (Mallusk) office
Progression: Clear development and advancement opportunities

Salary: Highly competitive and fully negotiable, complemented by an excellent benefits package and outstanding progression prospects.

Key Responsibilities

• Act as the first point of contact for tenants regarding urgent, routine, and adaptation works.
• Schedule customer appointments and set up events efficiently.
• Notify customers of planned workforce arrival times and allocate jobs to the appropriate trade or department, taking into account cost, customer service, and resource availability.
• Raise survey events for new COTs, adaptation works, and response jobs.
• Track progress of all jobs to ensure scheduled works are completed and PDAs are submitted accurately.
• Work closely with the administration team, supervisors, and management to resolve queries and review job progress.
• Communicate daily with client district maintenance officers and administrators.
• Monitor required completion dates, ensuring deadlines are met or appropriate extensions are requested.
• Handle customer queries and assist with complaint resolution.
• Maintain standards and processes to support the achievement of KPI targets.

The Ideal Candidate

• Strong IT skills, including proficiency in Microsoft Office.
• Previous experience in scheduling, coordination, or planning roles.

Preferred:

• Experience in a fast‑paced social housing, property, or construction environment—particularly within maintenance‑focused operations.
• A Degree or HND in a relevant discipline.

For more information on this role—or to discuss other opportunities across Belfast and Northern Ireland—please apply via the link below or contact Jack Groves at VANRATH in strict confidence.