Scheduler/Business Support Assistant

North Northamptonshire Council; Barton Seagrave; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A local governmental organization is looking for a Care Coordinator to manage staff scheduling and provide administrative support. The role demands a customer-focused, respectful, and efficient individual who can prioritize tasks and communicate effectively. The organization offers generous leave, hybrid working arrangements, and various employee benefits.

Benefits

Employee Assistance Programme

Employee Benefits Scheme

Wellbeing support

Travel concessions

Access to Employee Network Groups

Generous leave entitlement

Competitive salary and pension scheme

Qualifications

• Ability to prioritise workload and communicate clearly.
• Experience in a customer-oriented role is desirable.

Responsibilities

• Scheduling staff to care calls across North Northamptonshire.
• Co-ordinating hospital discharges and service changes.
• Processing annual leave and training requirements.
• Assisting with general office tasks as required.

Skills

customer-focused

respectful

efficient

supportive

trustworthy

Job description

Overview

Can you tick the "Yes I am" box against values such as being customer-focused, respectful, efficient, supportive and trustworthy? The Reablement North Team is looking to recruit you. The purpose of the job is to provide the crucial role of ensuring that care is delivered efficiently, safely, and in line with both people’s needs and staff availability using electronic systems. You will coordinate and allocate care staff to people accessing the service, ensuring that all care visits are covered. You may also undertake confidential administrative support to managers, using appropriate systems, procedures and resources, ensuring that North Northamptonshire Council policies and values are complied with and reporting deadlines are met.

Responsibilities

• Scheduling staff to care calls across North Northamptonshire
• Co-ordinating hospital discharges and changes to the service for existing people
• Processing annual leave and training requirements of the team
• Assisting with other office tasks as required
• Generally supporting colleagues with administrative/IT tasks with a respectful, efficient and trustworthy approach

Qualifications and attributes

The following attributes are desirable: customer-focused, respectful, efficient, supportive, trustworthy. You should be able to prioritise your workload, communicate clearly and politely, and work with integrity.

Benefits and commitments

• We are a recognised Disability Confident Employer and are committed to an inclusive recruitment process; interview will be offered to disabled applicants who meet essential criteria.
• North Northamptonshire Council is signed up to the Armed Forces Covenant and Defence Employer Recognition Scheme (ERS); aiming for Gold status.
• Employee benefits include an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel concessions, and access to Employee Network Groups.
• Generous leave entitlement (28 days rising to 33 days) plus bank holidays, with the option to buy up to an extra 10 days.
• Hybrid and flexible working arrangements, where practicable to service needs.
• Competitive salary and pension scheme with significant employer contributions and life/ill-health protection.