Scheduler

The Sovini Group; Sefton; On-site; GBP 29,000; Full time

Job summary

A progressive organization in Sefton is seeking a Scheduler to enhance productivity within the Repairs & Maintenance team. The ideal candidate will efficiently manage diaries and appointments while ensuring compliance with health and safety standards. Responsibilities include customer communication, oversight of KPIs, and collaboration with subcontractors. This permanent position offers a competitive salary and benefits, highlighting the company's commitment to equality and development.

Benefits

Competitive salary - £28,251.56

22 days holiday increasing with service

Matched pension contributions up to 8%

Life Assurance

Career development programmes

Cycle 2 Work Scheme

Corporate discount scheme

Health & wellbeing support

24/7 GP access

Qualifications

• Educated to GCSE level including English and Mathematics.
• Experience in a customer care or compliance scheduling role.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Maximise operative productivity by managing diaries and scheduling appointments.
• Confirm customer attendance and respond to emergency jobs promptly.
• Order materials and coordinate with subcontractors.

Skills

Organization skills

Customer service skills

Time management

Communication skills

Attention to detail

Education

GCSE level including English and Mathematics

Customer Care Experience or NVQ

Tools

Microsoft Teams

Job description

Scheduler

We are currently looking for a Scheduler to join The Sovini Group. Fully committed to Equality, Diversity, and Inclusion; we promote a positive culture of valuing and celebrating diversity and accepting and including people regardless of their personal characteristics or circumstances. Whoever you are, you can expect to be treated fairly, with respect and free from discrimination.

This position is a permanent opportunity.

Responsibilities

As a Scheduler, you will be expected to maximise operative productivity within the Repairs & Maintenance team by efficiently managing and monitoring diaries, scheduling appointments across multiple work streams, and ensuring all jobs are closed correctly. Key duties include calling customers to confirm attendance, responding to emergency jobs within target times, rescheduling where necessary, and maintaining real-time oversight of dashboards to manage delays and no-access issues. The position also involves ordering materials, registering products and warranties, coordinating with subcontractors, and processing works requiring authority. Additional responsibilities include monitoring KPI failures, liaising with Customer Service and supervisors for follow-up works, and ensuring compliance with health and safety standards. Strong organizational skills, attention to detail, and proactive communication are essential to deliver high-quality service and support overall business objectives.

Qualifications

• Educated to GCSE level including English and Mathematics.
• Customer Care Experience or NVQ.
• Experience of working in a similar compliance role including scheduling/administration/project works, where diarised appointment systems are used.
• Excellent organisation, customer service and time management skills.
• Hands on approach and can do attitude, with attention to detail.
• Ability to organise and work under pressure in a fast paced changing environment, prioritising effectively.
• Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email.
• To demonstrate The Sovini Group’s values in your day to day job role – Success, Passion, Authenticity, Courage, Enterprise.

Benefits

• Competitive salary - £28,251.56
• Hours – 40 Hours per week (Monday-Friday)
• 22 days holiday increasing with service.
• Festive shutdown (3–4 days taken from holiday entitlement).
• Fantastic, matched pension contributions up to 8%.
• Life Assurance for every colleague, peace of mind ensuring your loved ones are cared for.
• Career development through bespoke L&D programmes.
• Cycle 2 Work Scheme.
• Corporate discount scheme.
• Award-winning health & wellbeing support.
• 24/7 GP access, EAP, financial wellbeing tools & more.

Apply online via our website today! Please note we do not accept approaches from recruitment agencies and only applications made via our website will be accepted.

Closing date – 19th January 2025. Please note that shortlisting may take place prior to the advert closing, if a high volume of suitable applicants have applied, the advert may close early. Please do not hesitate to submit your application.