Scheduler

Mitie; Metropolitan Borough of Solihull; On-site; GBP 40,000 - 60,000; Full time

Job summary

A facilities management company is seeking a Service Desk Scheduler to manage job allocations and engineer schedules. The ideal candidate should possess strong IT and advanced Excel skills, with experience in CAFM systems being a plus. Responsibilities include scheduling jobs, documenting activities, and ensuring compliance with SLAs. The role involves working Monday to Friday, 08:00 - 17:00, with a focus on maximizing productivity and effective communication.

Qualifications

• Strong IT skills and advanced Excel skills are required.
• Experience with CAFM systems like Maximo is desirable.
• Ability to effectively interact with colleagues and suppliers.

Responsibilities

• Manage scheduling of reactive and planned works.
• Document all job-related information accurately.
• Optimize engineers' schedules for maximum productivity.
• Handle escalations related to jobs and service delivery.

Skills

Strong IT skills

Advanced Excel skills

Experience of CAFM systems (e.g., Maximo)

High-level communication skills

Ability to work under pressure

Strong team player

Job description

Overview

Job Title: Service Desk Scheduler

Location: Mitie Birmingham T2, Trinity Park

Employment Type: Full-Time, Monday to Friday, 08:00am - 17:00pm

Job Objective

• Using the latest scheduling software, manage the delivery of jobs allocated to the engineering delivery.
• The Scheduler will, using the systems and processes, ensure that the correct engineering resource is deployed to achieve first time fixes for customers. This will range from using internal national engineers to subcontractors as appropriate, with the aim of ensuring that the job is attended within the specified SLAs.
• Once attendance has been met the Scheduler will also manage the completion of the job as well as ensuring that all parts and materials are accounted for and all required documentation is completed.
• Responsible for execution of maintenance tasks in accordance with contract specification.
• This position will be contracted to work Monday to Friday between 08:00 - 17:00 and not on a shift pattern

Key Responsibilities

• Schedule all reactive, remedial, and planned works to the appropriate resources, ensuring alignment with location, expertise, and response targets.
• Accurately document all job-related information in the relevant IT systems.
• Optimize engineers' schedules to maximize team productivity.
• Follow up on and reallocate any jobs marked as incomplete by engineers.
• Monitor engineers' travel and activity and respond to issues as required.
• Arrange third-party attendance where needed, raising appropriate Purchase Orders and Work Requests and obtaining required completion information.
• Ensure all jobs are completed within the required response times and costs.
• Handle all communications professionally and promptly.
• Record non-productive time accurately within the system.
• Escalate any issues with specific jobs, clients, or engineers without delay.
• Adhere to Group and company policies and procedures at all times.
• Report any deficiencies in work systems or equipment that could affect service delivery, health and safety, or the environment.
• Use all work equipment and personal PPE correctly, following training guidelines.
• Communicate any issues or training requirements to your line manager and/or through the divisional incident reporting system.

Qualifications and Skills Required

• Strong IT skills, advanced Excel skills, experience of CAFM systems (e.g., Maximo) is desirable.
• High-level communication skills with the ability to provide clear, detailed information and advice.
• Ability to interact effectively with a diverse audience, including colleagues, engineers, contract and performance managers, and third-party suppliers.
• Ability to work under pressure in a fast-paced, dynamic environment.
• Creative approach to analyzing and solving problems using technology and reported information.
• Commitment to adhering to process and compliance requirements.
• Strong team player.
• Please note this position is dependent upon the successful candidate passing BPSS security clearance.