Scheduler

United Utilities; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading water services provider in the UK is seeking a Clean Water Scheduler for their ICC Scheduling Team. The role involves managing the work schedule for the water network and ensuring effective communication with customers. Ideal candidates will have experience in customer contact and a strong understanding of service level agreements. This full-time position offers various benefits and opportunities for career development.

Benefits

Generous annual leave package

Competitive pension scheme

Performance-related bonus scheme

Comprehensive healthcare plan

Gym and wellness benefits

Flexible benefits options

Qualifications

• Understanding of service level agreements across Water Network.
• Experience in customer-oriented environments.
• Ability to use INS system efficiently.

Responsibilities

• Manage and maintain a deliverable schedule effectively.
• Ensure appointment compliance and clear communication.
• Monitor and uphold performance measures for improvement.
• Promote a safe and compliant working environment.
• Escalate issues timely in a fast-paced environment.

Skills

Detailed knowledge of service level agreements

Sound knowledge of the escalation process

Detailed knowledge of water processes

Strong social skills

Previous customer contact experience

Competence in the use of INS system

Job description

Salary - £30,051

Work Type - Onsite

Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP

Role Type - Permanent

Employment Type - Full Time

Working Hours - 37.0 Hours per Week

United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

Benefits

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

Job Purpose

We have a great opportunity for a Clean Water Scheduler to join our ICC Scheduling Team. As a scheduler, you will report to Response Centre Leader and form part of the wider ICC team. You will have regional ownership of schedule for all work for water network and you will be required to monitor the schedule and manage jeopardy for planned and reactive work. In this role you will also be required to monitor and manage appointments as well as ensuring proactive customer outbound contact.

Accountabilities & Responsibilities

• Effectively manage and maintain a deliverable schedule, ensuring flexibility across areas while prioritising tasks in line with SLAs.
• Ensure appointment compliance and keep customers informed, providing clear communication throughout the service process.
• Monitor and uphold regulatory and operational performance measures, contributing to continuous improvement.
• Adhere to the company's Health & Safety policies and procedures, promoting a safe and compliant working environment.
• Proactively escalate issues in a fast-paced environment, ensuring timely resolution and minimal disruption.

Shift based role, covering from 7am through to 10pm

8 hours shifts per day including 7-3, 8-4 & 2-10 a 6 week rolling rota

1 in 18 weeks a 10-6 shift

1 in 6 weekends worked with rest days with side

Technical Skills & Experience

• Detailed knowledge of service level agreements across the Water Network.
• Sound knowledge of the escalation process both within the ICC and Water Network.
• Detailed knowledge of water processes.
• A high degree of social skills for working in a customer orientated environment.
• Previous customer contact experience (face to face, phone or internal customers).
• Ability to demonstrate a thorough knowledge and a high level of competence in the use of INS system.

This role may not be eligible for the visa sponsorship

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.