Scheduler

Airedale Group; Blackheath; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading service provider in catering solutions is seeking a Scheduler to efficiently allocate client jobs to field engineers. The role involves planning and prioritising based on travel time and costs, ensuring high service quality. Ideal candidates will have experience in scheduling or resource coordination and strong communication skills. This position offers opportunities for career progression within a rapidly growing company.

Qualifications

• Experience in scheduling, resource coordination, or service planning is highly advantageous.
• Comfortable working within a fast-paced environment.
• Practical understanding of geographical planning and travel.

Responsibilities

• Monitor incoming client job requests via electronic system.
• Allocate engineers based on skill set, location, and availability.
• Optimise scheduling to minimise travel time and costs.

Skills

Previous office administration experience

Experience in scheduling or resource coordination

Strong communication skills

Excellent attention to detail

Organisational skills

Tools

Microsoft packages

Job description

Network Catering Engineers

Job Title : Scheduler

Company Overview

Network are a well-established service provider specialising in national catering equipment and engineering services. Having recently celebrated 25 years in business Network have become a trusted partner for blue-chip clients across the UK. Working closely with leading manufacturers, the company have an excellent reputation for providing high-quality services and solutions. Employing a large team of field engineers who are trained on a vast range of specialist catering equipment.

Network are part of the Airedale Group who offer the complete end to end solution in providing commercial kitchens across the food service industry. If you are looking for job security and the scope to progress, we offer excellent career opportunities as a rapidly growing group of businesses, employing 700 people across the UK.

Job Overview

We are currently recruiting for a Scheduler who will have responsibility for efficiently allocating client jobs to our field engineers, on a national scale. Working as part of a small, dynamic scheduling team, you’ll ensure client requests are handled promptly and that the right engineer, with the appropriate skill set, is assigned to each job. You’ll plan and prioritise work with consideration for travel time, costs, and job duration to maintain service quality, operational efficiency, and the commercial needs of the business.

Details

Permanent position. Based in Halesowen office. Monday to Friday; 8am – 5pm,

Key Responsibilities

• Monitor incoming of client job requests via electronic system.
• Allocate appropriate engineers based on skill set, location, availability, and job priority.
• Coordinate and maintain daily and weekly engineer diaries, ensuring workloads are achievable and efficient.
• Optimise scheduling to minimise travel time and costs while maximising engineer productivity.
• Monitor job progress and reallocate resources as needed for emergencies, absences, or changes in client requirements.
• Communicate with engineers and clients to confirm appointments and resolve scheduling conflicts.
• Ensure compliance with client SLA’s and company performance targets.
• Maintain accurate scheduling records to ensure all jobs are updated in real time.
• Working with the team to ensure the workload is prioritised effectively and response rate is consistent.

Experience Required

• Previous office administration experience.
• Experience in scheduling, resource coordination, or service planning (ideally within field service environments) is highly advantageous.
• Practical understanding of geographical planning and travel.
• Comfortable working within a fast-paced environment.
• Strong communication skills.
• Confident with picking up systems and working with Microsoft packages.
• Excellent attention to details and organisational skills.

The Airedale Group is expanding rapidly, employing circa 700 people across multiple locations in the UK. This is a fantastic time to be joining the business with opportunities for career progression