SC Cleared Network Engineer Lead

Thrive IT Systems Ltd; Charlton Kings; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A UK-based IT solutions provider is seeking a SC Cleared Network Engineer Lead to support their network infrastructure and manage NOC operations. This permanent role involves operational support across two data centres and multiple sites in southern England. The ideal candidate will have strong networking skills, UKSV SC clearance, and experience with network security and monitoring tools. Responsibilities include incident handling, technical troubleshooting, and process documentation, all emphasizing a customer-first approach.

Qualifications

• UKSV SC Clearance.
• Prior experience in NOC/Incident Handling.
• Experience with alerting and monitoring tools.

Responsibilities

• Provide operational support of Network environments across multiple data centres.
• Support in-house ticket analysis and escalations.
• Document and control Standard Operating Procedures (SOP's).

Skills

Network Data and Security knowledge

CCIE Level networking knowledge

Configuring Routers, Switches, and Firewalls

Incident Handling

Packet analysis and low-level troubleshooting

Strong verbal and written communication skills

Tools

Cisco Catalyst Centre

Pressler PRTG

Nagios

Service Now

Job description

Role: SC Cleared Network Engineer Lead

Location: Cheltenham, UK - (2-3 Days a week Work from Office. (Hybrid)

Working in Rotational Shifts.

• Shift 1 - (7 AM - 3 PM UK Time.
• Shift 2 - (9 AM - 5 PM UK Time.
• Shift 3 - (11 AM - 7 PM UK Time.

Duration: Permanent

Role Summary/Purpose

Technical Network lead role, responsible for supporting the Network Infrastructure and associated DC services. This includes operational and administrative tasks under an ITIL framework. This role is for lead a NOC team and deliver Network Service Requests, Incident resolution, and Change execution for the Data Centre's network environments.

This role requires a strong architect level knowledge of network and network security.

Qualifications/Requirements

• UKSV SC Clearance.
• Strong Network Data and Security knowledge. CCIE Level networking knowledge.
• Strong knowledge of configuring Router, Switches, and Firewalls.
• Prior experience of NoC/Incident Handling and supporting Network technologies such as routing/switching, Firewalls, load balancers, and proxies that underpin multiple data centres. Includes OEM such as Cisco, Fortinet, Checkpoint and F5.
• Experience working with alerting and monitoring tools such as Cisco Catalyst Centre, Pressler PRTG, Nagios etc.
• Experience with packet analysis and low-level troubleshooting.
• Experience working with any ITSM tool such as Service Now.
• Strong verbal and written communication skills.
• Role includes P1 Operational on-call support, subject to scheduling.

Essential Responsibilities

• Operational support of Network environments across two UK Data Centres and six manufacturing sites across south of England.
• Support in-house ticket analysis, workgroup management and escalations.
• Support Service utilities that underpin regional IT operations, including Monitoring & Alerting products.
• Technically support any requirements across the Cyber Security, Application, and Infrastructure groups in region.
• Follow and promote change control processes to ensure compliance and protect service.
• Follow asset management processes in region and improve CMDB accuracy.
• Document and control Standard Operating Procedure (SOP's) for IT processes.
• Quickly able to technically analyses, diagnose, and resolve technical operational incidents and requests.
• Customer first delivery. Resolve issues with a desire to maintain service uptime & performance.
• Promote and demonstrate an Automation First thinking. Deliver best fit use cases for automation.
• Collaboration with other teams across Linux, Windows, and DB teams.

Desired Characteristics

• Demonstrate technical understanding of DC Architecture, Infrastructure, and service management.
• Experience with enterprise network design and architecture including HLD and LLD creation and presentation of solutions to an approval board.
• Experience with network automation tooling and techniques.
• Experience with Load Balancers and proxies.
• SoC Experience and some understanding of WAF and Firewall logs etc.