SC Cleared, IT Support, 2Nd Line Support, Laptop,Desktop

People Source Consulting Ltd; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A technology consulting firm is seeking an SC Cleared 2nd Line Desktop Support person for a government contract in Manchester. This role involves supporting hardware and software in a Windows environment, assisting users, and configuring workstations. Ideal candidates will have experience with bothMac and Windows systems, excellent customer service skills, and knowledge of networking and server technologies.

Qualifications

• Experience with Mac OS and desktop support.
• Good knowledge of Microsoft Office products.
• Familiarity with mobile devices and wireless connectivity.

Responsibilities

• Learn and support desktop and laptop hardware/software.
• Assist in technical queries and customer support.
• Configure laptops and desktops following scripts.

Skills

Desktop & Laptop support

Customer service skills

OS navigation

Wireless connectivity troubleshooting

Tools

Office 365

Cisco

HP Proliant servers

Job description

Overview

Seeking an SC Cleared 2nd Line Desktop Support person for a 6-12 month on site government contract.

Responsibilities

• Ability to quickly learn and support basic Desktop & Laptop hardware and software in a W10/Win11 environment. HP, Dell and Lenovo.
• To be able to floor walk and deal with any technical quires as well as walk-up Tech Bar environments.
• Able to navigate around the OS, to find and recreate desktop shortcuts.
• Able to add printers and map network connections.
• Able To follow scripts to build and configure laptops and desktops.
• To perform moves and changes and set up workstations.

Qualifications

• Mac OS experience and knowledge, desktop and Mac Book
• Good MS Office products experience - Office 365 and Teams.
• Experience of using Apple, Android and other mobile devices.
• An understanding of wireless connectivity and fault diagnostics.
• Experience and knowledge in Server technology including datacentre - HP Proliant G8 - G10, Dell server, Lenovo blades. Back-ups, Tape library, storage, configuration and hardware.
• Cisco knowledge
• Excellent customer skills are essential

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.