SC Cleared, IT Support, 2Nd Line Support, Laptop,Desktop

Experis; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking an experienced 2nd Line Desktop Support person for a 6-12 month on-site government contract in London. The ideal candidate will have strong skills in hardware and software support in a Windows 10/Windows 11 environment, as well as excellent customer skills. Knowledge of Mac OS and mobile devices is also desirable.

Qualifications

• Ability to quickly learn and support basic Desktop & Laptop hardware and software.
• Good knowledge of wireless connectivity and fault diagnostics.
• Excellent customer skills are essential.

Responsibilities

• Learn and support basic hardware and software in a Windows environment.
• Perform moves and changes and set up workstations.
• Debug technical queries and support in tech bar environments.

Skills

Support basic Desktop & Laptop hardware and software

Mac OS experience

Good MS Office products experience

Experience with Apple, Android, and other mobile devices

Understanding of wireless connectivity

Excellent customer skills

Tools

Windows 10

Windows 11

HP Proliant G8/G10 servers

Cisco

Job description

Overview

Seeking an SC Cleared 2nd Line Desktop Support person for a 6-12 month on site government contract.

Responsibilities

• Ability to quickly learn and support basic Desktop & Laptop hardware and software in a Windows 10/Windows 11 environment (HP, Dell and Lenovo).
• Mac OS experience and knowledge, desktop and MacBook.
• Good MS Office products experience — Office 365 and Teams.
• Experience with Apple, Android and other mobile devices.
• An understanding of wireless connectivity and fault diagnostics.
• Ability to floor-walk and deal with technical queries as well as walk-up Tech Bar environments.
• Able to navigate around the OS, to find and recreate desktop shortcuts.
• Able to add printers and map network connections.
• Able to follow scripts to build and configure laptops and desktops.
• To perform moves and changes and set up workstations.
• Experience and knowledge in server technology including data centres — HP Proliant G8/G10, Dell servers, Lenovo blades; backups, tape library, storage, configuration and hardware.
• Cisco knowledge.
• Excellent customer skills are essential.

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.