Savings Solutions Lead - Hybrid IT & Service Excellence

Paragon Banking Group PLC; Metropolitan Borough of Solihull; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading UK bank is seeking a Savings Solutions Support Lead to oversee operations and performance of Savings applications. This role includes acting as a key escalation point for issues, collaborating with team members to align resources, and driving improvements in support processes. The ideal candidate will have expertise in managing IT applications, particularly in financial services, and possess strong leadership and communication skills. They will promote a proactive approach to enhance service outcomes.

Benefits

Generous holiday allowance

Share save scheme

Profit related pay

Pension plan up to 10%

Family-friendly policies

Employee discounts

Volunteering day

Life assurance

Qualifications

• Expertise in managing IT applications within financial services.
• Proactive in enhancing support processes and communications.
• Strong ability to build partnerships across teams.

Responsibilities

• Oversee operations and security of Savings applications.
• Act as key escalation point for incidents and problems.
• Work with teams to align resources and goals.
• Mature support processes and drive improvements.
• Consider customer impact in decision-making.

Skills

Technical expertise in IT applications

Leadership skills

Collaboration and communication

Proactive mindset

Critical thinking

Tools

Low code platforms

Job description

A leading UK bank is seeking a Savings Solutions Support Lead to oversee operations and performance of Savings applications. This role includes acting as a key escalation point for issues, collaborating with team members to align resources, and driving improvements in support processes. The ideal candidate will have expertise in managing IT applications, particularly in financial services, and possess strong leadership and communication skills. They will promote a proactive approach to enhance service outcomes.