SARC Patient Crisis Worker - PT- Sussex

Mountain Healthcare; Crawley; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading clinical forensic healthcare provider in Crawley is seeking a Patient Crisis Worker to coordinate support for victims of sexual assault, provide advocacy, and manage patient care pathways. The ideal candidate will have strong IT skills, experience in a supportive environment, and a commitment to confidentiality. This role includes follow-up patient support and requires a UK driving license. We offer competitive pay and comprehensive benefits.

Benefits

Enhanced sickness pay scheme

Enhanced Maternity Pay after 1 year's service

Well-being programme

6 weeks annual leave

Life Assurance

Funding for higher education courses after one years’ service

£1500 pro rata sign-on bonus

£500 referral bonus

Qualifications

• Experience in a supportive or customer-focused environment.
• Knowledge of confidentiality practices.
• DBS and level 2 Police vetting will be required.

Responsibilities

• Coordinate various aspects of SARC activities.
• Provide advocacy support to patients and their families.
• Conduct follow-up calls and coordinate onward referrals.

Skills

Good IT skills

Experience working in a supportive environment

Knowledge of confidentiality

Experience completing administrative duties

UK driving license and access to a vehicle

Job description

About the Role

Reporting to the SARC Manager, the SARC Patient Crisis Worker (SPCW) will play a vital role in coordinating various aspects of SARC activities. The SPCW will undergo training to fulfill the responsibilities of the role, which includes providing support for the Forensic Examination Service at the Sexual Assault Referral Centre (SARC).

Location: Sussex SARC, and additional locations through the South East. Salary: £26,883.38 per annum based on FTE 40 hours per week. Part Time: 24 hours per week. Shift Pattern: 2 x 12 hour shifts. 8 pm to 8am Monday to Friday.

Job Opportunity

The role of Patient Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required. Acting as the advocate for patients who attend the centre, you will empower service users to feel in control and be able to support during the forensic process and administration to manage patient care pathways and day to day service delivery.

Key Responsibilities

The SARC Patient Crisis Worker (SPCW) will be responsible for providing telephone information and support to patients and their families, managing the administration and coordination of visits by adults, children, and families, including supporting the patient on their journey through the examination, and assisting with the use of the colposcope during the examination procedure. The role also involves delivering advocacy support to patients and their families, ensuring a compassionate and patient-centered approach, while maintaining high standards through Anti-Contamination processes and measures.

In addition, the SPCW will work closely with the SARC Manager to recruit and train zero-hour SPCW, support outreach programs to raise awareness of SARC services, and assist in achieving and maintaining UKAS accreditation for the service.

Support the implementation and ongoing deliver of ISO 15189 and the FSR Code of Practice.

• Training and competency assessing new SPCW in forensic cleaning.
• Book in forensic consumables ensuring acceptance testing and inventory management is complete.
• Assist with DNA Environmental Monitoring where applicable.
• Auditing anti-contamination processes.
• Understanding contamination risks associated with the activities undertaken as part of their role.

The SPCW will also oversee the continued support of patients following their initial visit to the SARC. This includes conducting follow-up calls, regular check-ins, and coordinating onward referrals, such as housing support, as part of a six-week patient case management program.

The SPCW will offer sensitive and non-judgmental support, empowering service to regain control, rebuild their self-esteem, and progress positively in their recovery journey.

Essential Skills

• Good IT skills.
• Experience working in a supportive or customer focused environment.
• Knowledge and understanding confidentiality.
• Experience completing administrative duties.
• Because of the nature of the Sexual Offence Examiner, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
• Whilst the position may be based from one location, additional travel may be a requirement of the role across SARC's, therefore a UK driving license is required for this role and access to a vehicle.
• Advanced DBS and level 2 Police vetting will be required.

About Company

Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.

Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system. Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first.

Join the Best Provider, Make the Greatest Difference

Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years. At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field. We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.

DE&I

Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

Benefits

• Enhanced sickness pay scheme.
• Enhanced Maternity Pay after 1 year's service.
• Enhanced Neonatal / Adoption Pay after 1 year's service.
• Well-being programme.
• Advanced rota planning for better work-life balance.
• 6 weeks annual leave.
• Pension Scheme.
• Life Assurance.
• Apprenticeships.
• Employee Assistant Programme.
• Long Service / Team of the Month Awards.
• A range of accredited and CPD training courses and masterclasses.
• Funding for higher education courses after one years’ service.
• £3000 estimated average overtime pay.
• Contribution to relocation expenses should they wish to move.
• £1500 pro rata sign-on bonus.
• £500 referral bonus.
• £120 NMC registration fees per year.
• £98.12 HCPC registration Fees per year.