Sample Coordination Manager

RPS plc; England; On-site; GBP 35,000 - 45,000; Full time

Job summary

A global consultancy firm in the UK is seeking a Sample Coordination Manager to lead project coordinators and manage customer experiences in laboratory settings. This permanent, full-time role includes handling team performance, ensuring timely communication with clients, and monitoring service quality. Candidates should bring extensive project management experience, team leadership skills, and data analysis capabilities, particularly with Excel. This position facilitates a supportive and professional work environment with clear career development opportunities.

Benefits

Personal development plan

Transparent career pathway

Professional support for growth

Qualifications

• Extensive years’ experience in laboratory or science-related project management.
• Experience developing and leading teams in a fast-paced environment.
• Ability to analyze large datasets effectively.

Responsibilities

• Manage a team of project coordinators and monitor KPIs.
• Ensure timely reports and communication with customers.
• Active management of customer experience and service delivery.

Skills

Project management

Team leadership

Data analysis in Excel

Interpersonal skills

Attention to detail

Decision-making

Tools

LIMS software

Job description

Sample Coordination Manager – RPS

RPS is looking for a Sample Coordination Manager to support our highly respected and knowledgeable Laboratory team. This is a Permanent, full‑time role based at the Bedford laboratory with a fixed working pattern of 9:00am to 5:00pm to facilitate communication with various teams and clients during core working hours.

Responsibilities

• Manage the team of project coordinators, including performance, absence, creating and managing Schedules, monitoring agreed KPIs for the team and providing updates to senior management.
• Active management of the Customer Experience (CX) by ensuring the team consistently delivers good professional service to clients.
• Lead and represent the business in customer meetings, ensuring clear communication and alignment.
• Ensure customers receive timely, accurate reports and updates and that any queries are followed up swiftly.
• Ensure subcontracted work is performed accurately and monitored throughout, including reporting and invoicing processes, as well as courier management.
• Manage effective change control.
• Record and manage actions and that they are performed on‑time.
• Communicate with various Laboratory Teams to ensure smooth delivery of work.
• Responsible for maintaining clean and tidy working area through regular checks and communication.

Qualifications

• Extensive years’ experience in laboratory / science related project management with demonstrated project delivery and meeting client requirements.
• Experience in developing and leading teams in a fast‑paced environment.
• Ability to make robust decisions based on available information.
• Working effectively with large datasets in Excel and other database formats.
• Good attention to detail and ability to cope under pressure.
• Ability to work with minimal supervision independently as well as part of a team.
• Good communication and interpersonal skills.
• Previous experience of working in a laboratory setting and using LIMS software would be advantageous.

What’s in it for you?

A personal development plan and a transparent career pathway puts you in the driving seat of your career and you’ll be supported as far as you want to go. We operate from purpose‑built laboratory facilities which have a long history of providing expert advice and analytical solutions to a range of sectors including water, utilities, agrochemicals and defence. Our laboratories enjoy an international reputation for solving complex and novel analytical problems in a wide variety of food, feed and forage crops.

About RPS

RPS, a Tetra Tech Company, part of Tetra Tech since January 2023, is a global firm that defines, designs, and manages projects in urbanisation, natural resources, and sustainability. As part of Tetra Tech’s 28,000‑strong team across 550 offices in over 120 countries, we deliver solutions that create lasting value in an increasingly urbanised and resource‑scarce world. By leveraging our global expertise, we enable our clients to develop winning solutions for their clients and communities. As a Tetra Tech company, RPS is proud to provide market‑leading development and project opportunities for our people, supporting their growth while addressing the challenges that matter. Our people drive our success, and this is where you come to build a career.