Salesforce Solution Architect - Manufacturing & Retail

NTT DATA UK Ltd.; Greater London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading global IT consulting firm is looking for a Salesforce Solution Architect to serve as a strategic advisor and expert on Salesforce products. This role involves collaborating with stakeholders to drive digital transformation initiatives in the retail sector, focusing on marketing automation and customer engagement. Candidates should have over 15 years of experience in consulting and architecture, highlighting leadership in driving digital initiatives. Strong Salesforce expertise is essential, particularly in the areas of Marketing Cloud, Service Cloud, and others.

Benefits

Inclusivity and diversity networks

Professional development opportunities

Cutting-edge innovation access

Qualifications

• 15+ years of experience in consulting and architecture, with leadership in the retail sector.
• Deep understanding of Salesforce products including Marketing Cloud, Service Cloud, and Loyalty Management.
• Strong presentation and communication skills for stakeholder engagement.

Responsibilities

• Serve as a Salesforce expert, advising on platform capabilities.
• Translate business requirements into scalable solutions using Salesforce products.
• Lead architecture alignment across various workstreams.

Skills

Consulting and architecture

Salesforce platform expertise

Agile methodologies

Customer engagement strategies

Problem-solving

Education

15+ years in consulting and architecture roles

Tools

Salesforce Marketing Cloud

Service Cloud

Data 360

MuleSoft Integration Architecture

Job description

The Salesforce Solution Architect acts as a strategic advisor and expert on Salesforce marketing products and platforms, engaging directly with senior stakeholders while collaborating closely with enterprise architects, marketing leaders, and business users. In this role, you'll provide authoritative guidance and best practices across critical areas including marketing automation architecture, customer data platforms, omnichannel personalization, performance optimization, and governance frameworks. This is a project leadership position where you'll shape transformative Salesforce solutions for retail clients, ensuring that technical decisions align with both organizational strategy and customer engagement objectives. You'll be instrumental in driving digital transformation initiatives that modernize customer experiences, enhance marketing effectiveness, build customer loyalty, and deliver measurable ROI across retail channels.

Responsibilities

• Strategic Advisory: Serve as the go-to Salesforce expert for key stakeholders, providing guidance on platform capabilities, architecture patterns, and best practices
• Solution Design: Translate complex business and technical requirements into scalable, well-architected solutions leveraging Marketing Cloud, Service Cloud, Loyalty Management, Data 360, Sales Cloud, Manufacturing Cloud and similar emerging technologies
• Architecture Leadership: Lead architecture alignment across multiple workstreams, coordinate with enterprise architects, and oversee technical direction for major implementations
• Risk Management: Identify and mitigate solution risks, technical debt, and design assumptions while assessing business impact
• Stakeholder Engagement: Build strong relationships with executive teams, project managers, and technical leads to drive successful outcomes
• Pre-Sales Support: Develop compelling proposals including target architectures, security strategies, integration approaches, and implementation roadmaps
• Team Development: Mentor diverse teams on technical excellence, communication strategies, and executive influence
• Knowledge Leadership: Contribute to internal growth through thought leadership, knowledge-sharing initiatives, and strategic asset development
• Proven ability to engage with senior stakeholders
• Strategic alignment of technical decisions with long-term business vision
• Strong presentation, communication, and facilitation capabilities
• Experience leading design sessions and articulating trade-offs between options
• Provide clear recommendations on solution approaches, architectural patterns, and design trade-offs
• Review and quality-assure design artefacts for completeness and compliance
• Salesforce certifications related to the above technologies; Salesforce architecture certifications such as Salesforce Application Architect are highly desirable
• Knowledge of Salesforce integration patterns including APIs, Platform Events, and best practices for secure, scalable integrations
• Exposure to MuleSoft Integration Architecture is highly desirable
• Familiarity with design governance frameworks, including reviewing High-Level Designs, Design Decision Logs, and Technical Debt registers
• Security & Compliance: Understanding of Salesforce security model (roles, profiles, sharing rules) and compliance considerations (GDPR, data residency)
• Ability to design secure solutions for enterprise environments
• Familiarity with other cloud platforms (e.g., AWS)
• End-to-end Salesforce platform implementation experience (hands-on development experience a plus)
• Extensive experience with Agile, Scrum, and Waterfall methodologies
• Proactive: Anticipate challenges and propose solutions before issues escalate
• Active Listener: Deeply understand stakeholder concerns before advising
• Influential: Guide discussions towards best practices while respecting diverse viewpoints
• Problem-Solver: Focus on solutions rather than dwelling on obstacles
• Resilient: Maintain positivity under pressure and when facing competing priorities
• Thought Leader: Clearly express compelling points of view on relevant topics, steering teams and stakeholders toward innovative and successful outcomes
• Rapid Learner: Quickly master new technologies and guide teams in adopting emerging solutions

Qualifications

• 15+ years of experience in consulting and architecture roles, with demonstrated leadership in driving digital transformations within the Manufacturing / Retail Sector
• Deep understanding of Salesforce platform with a focus on customer loyalty and engagement including at least three of the following (and willingness to learn in other areas): Manufacturing Cloud, Service Cloud, Marketing Cloud, Loyalty Management, Data 360 (fka Data Cloud), Experience Cloud, Sales Cloud

Additional Information

• Provide clear recommendations on solution approaches, architectural patterns, and design trade-offs
• Review and quality-assure design artefacts for completeness and compliance
• Communication of security, governance, and compliance considerations for enterprise environments
• Familiarity with the broader tech landscape and cloud ecosystems as relevant to Salesforce implementations

We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women\'s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network. Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day. At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.