Salesforce Quality Assurance Lead

mthree; Sheffield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing tech company in Sheffield is seeking an experienced Quality Assurance Lead to oversee Salesforce Service Cloud testing. This role involves leading QA efforts, managing a team, and ensuring quality in software development. The ideal candidate has over 7 years of experience in QA, with a strong background in Salesforce implementations and Agile methodologies. Competitive compensation and opportunities for professional development are offered.

Qualifications

• 7+ years as Quality Assurance Consultant or Tester, with 3+ years in a lead role.
• Extensive experience with Salesforce Service Cloud implementations.
• Deep understanding of software testing methodologies and quality assurance principles.

Responsibilities

• Develop and execute comprehensive test plans and strategies for Salesforce.
• Lead a team of QA analysts and testers, mentoring and guiding.
• Oversee functional, regression, integration, system, and user acceptance testing.

Skills

Salesforce Service Cloud

Quality Assurance

Agile methodologies

Jira

Test automation

Leadership

Education

Salesforce Certified Service Cloud Consultant

Tools

Selenium

Provar

Zephyr

Job description

Role overview :

We are seeking a highly skilled and experienced Quality Assurance Lead to join our growing team on a permanent basis. The successful candidate will be responsible for leading the quality assurance efforts for Salesforce Service Cloud solutions throughout the development lifecycle. This role demands a strong background in software quality assurance, meticulous attention to detail, and a proactive approach to identifying and mitigating potential issues. The QA Lead will work closely with developers, architects, and project managers, and will be responsible for managing a team of QA resources, Master Test Plan and Test Strategy, Reporting and Test traceability

Key responsibilities :

• Develop and execute comprehensive test plans and test strategies for Salesforce Service Cloud implementations, based on provided designs and user stories.
• Lead a team of QA analysts and testers, providing guidance, mentoring, and support.
• Oversee various testing activities, including functional testing, regression testing, integration testing, system testing, and user acceptance testing.
• Identify, document, and track software defects using Jira, ensuring clear communication and timely resolution with the development team.
• Analyze test results and provide detailed reports to project stakeholders, highlighting areas of risk, progress, and potential improvements.
• Collaborate with developers, architects, and project managers to ensure that solutions meet quality standards, business requirements, and architectural guidelines.
• Participate in requirements gathering and design reviews to provide input on testability, quality considerations, and resource planning.
• Drive the development and improvement of QA processes, best practices, and testing methodologies.
• Work within an Agile development environment, participating in sprint planning, daily stand-ups, retrospectives, and release planning.
• Ensure adherence to project timelines and deliverable deadlines.
• Ensure adherence to project timelines, deliverable deadlines, and budget constraints.
• Create and maintain test documentation, including Master Test Plan and Test strategy, test cases, test summary reports, and quality metrics.
• Manage and maintain the QA environment and test tooling.

Key Skills & Experience :

• 7+ years of hands‑on experience as a Quality Assurance Consultant or Software Tester, with at least 3+ years in a lead role.
• Extensive experience with Salesforce Service Cloud implementations.
• Deep understanding of software testing methodologies, quality assurance principles, and best practices.
• Proven ability to design and execute comprehensive test plans and test strategies.
• Extensive experience with Jira for defect tracking and test management.
• Solid understanding of Agile development methodologies (e.g., Scrum, Kanban).
• Excellent analytical and problem‑solving skills, with a keen attention to detail.
• Strong written and verbal communication skills, with the ability to communicate technical issues clearly and concisely to both technical and non‑technical audiences.
• Ability to work independently and as part of a team, with strong leadership and interpersonal skills.
• Salesforce certifications (e.g., Salesforce Certified Service Cloud Consultant) are highly desirable.
• Experience with test automation tools (e.g., Selenium, Provar).
• Experience with tools like Zephyr.
• Proven experience in test automation, including the development and implementation of automation frameworks.
• Experience with performance testing tools and methodologies.
• Experience managing and mentoring QA teams.
• DO NOT APPLY UNLESS ELIGIBLE FOR SC CLEARANCE*