Salesforce Business Analyst

Kingfisher; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading home improvement company is seeking a Salesforce Business Analyst to support marketplace growth. The successful candidate will work closely with cross-functional teams to translate business needs into actionable user stories for Salesforce solutions. Key responsibilities include process mapping, backlog management, and ensuring high-quality UAT. Strong Salesforce experience and familiarity with B2C operations are essential. This role offers a flexible work environment with strong career development opportunities.

Benefits

Competitive benefits package

Flexible and agile working environment

Opportunities for career growth

Qualifications

• Strong experience working as a Business Analyst within the Salesforce ecosystem.
• Solid understanding of B2C marketplace operations.
• Proven experience operating within an Agile or Scrum environment.
• Excellent written and verbal communication skills in English.

Responsibilities

• Partner with cross-functional teams to document business processes.
• Lead workshops to elicit requirements and create user stories.
• Define test plans and lead User Acceptance Testing.
• Support the adoption of new Salesforce capabilities.

Skills

Salesforce Expertise

Marketplace Knowledge

Agile Delivery

Communication & Languages

Stakeholder Management

Analytical Problem Solving

Testing & Quality Focus

Education

Salesforce certifications (Business Analyst or Administrator)

Tools

Jira

Azure DevOps

Job description

Overview

We're Kingfisher, A team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas - to life. That's right, we're big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that's where you come in. At Kingfisher our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation. We are open to flexible and agile working, both of hours and location. Therefore, we offer colleagues a blend of working from home and our offices, located in London, Southampton & Yeovil. Talk to us about how we can best support you! The Marketplace team at Kingfisher is seeking a process-driven Salesforce Business Analyst to support the continued growth of our marketplace. This role acts as a key link between business teams and Salesforce development squads across multiple European markets. You will work closely with end-user teams to understand their workflows, translate business needs into clear and actionable user stories, and ensure Salesforce solutions deliver measurable operational and commercial value. The successful candidate will bring a strong focus on operational excellence, deep knowledge of the Salesforce ecosystem, and the ability to manage complex stakeholder relationships in a multi-market environment.

What's the job?

As the Salesforce Business Analyst for Marketplace, you will play a central role in translating business needs into scalable Salesforce solutions. Working across multiple teams and markets, your responsibilities will include:

• Discovery & Process Mapping: Partner with cross-functional teams including Sales, Merchant Support and Operations to document "as-is" and "to-be" business processes, identifying pain points and opportunities for optimisation and automation within Salesforce.
• Requirements Engineering: Lead discovery and refinement workshops to elicit requirements, translating high-level business needs into clear, detailed user stories and acceptance criteria ready for development.
• Technical Translation: Act as the primary liaison between end users and the Salesforce Product Owner and Architect, ensuring technical solutions remain aligned to business objectives and a customer-first mindset.
• Backlog Management: Own and manage the Marketplace Salesforce backlog, assessing feasibility and cost versus benefit to prioritise work effectively in line with the product roadmap and delivery goals.
• Testing & Quality Assurance: Define test plans and lead User Acceptance Testing (UAT), ensuring delivered functionality meets business requirements and quality standards prior to release.
• Change Management & Rollout: Support the successful adoption of new Salesforce capabilities by creating training materials and providing hyper‑care support during go‑live and stabilisation phases.
• Operational Insight: Collaborate with data and analytics teams to ensure Salesforce is configured to capture accurate metrics that support Marketplace KPIs, reporting and ongoing optimisation

What you'll bring

• Salesforce Expertise: Strong experience working as a Business Analyst within the Salesforce ecosystem, including Sales Cloud, Service Cloud or Experience Cloud. Salesforce certifications such as Business Analyst or Administrator are highly desirable.
• Marketplace Knowledge: Solid understanding of B2C marketplace operations, including merchant onboarding, lead management and seller support workflows.
• Agile Delivery: Proven experience operating within an Agile or Scrum environment, with practical use of tools such as Jira or Azure DevOps to manage user stories, backlogs and sprint delivery.
• Communication & Languages: Excellent written and verbal communication skills in English are essential. Working proficiency in French is preferred, reflecting collaboration across UK and French banner territories.
• Stakeholder Management: Demonstrated ability to influence and engage stakeholders at all levels, managing expectations and navigating competing priorities within a fast‑paced retail environment.
• Analytical Problem Solving: Strong analytical capability with the ability to break down complex business challenges into clear, logical and technically actionable components.
• Testing & Quality Focus: Experience coordinating User Acceptance Testing (UAT), with a strong attention to detail when validating delivered solutions against defined business requirements.

Be Customer Focused

constantly improving our customers' experience

We listen to our customers and colleagues

We innovate products and experiences to stay ahead

Be Human - leading with purpose, humanity and care

We do the right thing

We invest in our people and build great teams

Be Curious - thrive on learning, thinking beyond the obvious

We focus externally, globally and build the long term

We experiment and share our learnings

Be Agile - building trust and empowering people to work with agility

We act with pace, not perfection, role modelling 80/20

We take risks, fail fast and adapt quickly

Be Inclusive - inspiring diverse teams to achieve together

We celebrate difference as a strength

We collaborate, breaking down silos

Be Accountable - owning the plan, delivering results and growth

We focus on performance outcomes

We prioritise and simplify for others

At Kingfisher, we value the perspectives that any new team members bring, and we want to hear from you. We encourage you to apply for one of our roles even if you do not feel you meet 100% of the requirements. In return, we offer an inclusive environment, where what you can achieve is limited only by your imagination! We encourage new ideas, actively support experimentation, and strive to build an environment where everyone can be their best self. We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career. Interested? Great, apply now and help us to Power the Possible.

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