Sales Team Lead

The Perfume Shop; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading fragrance retailer in Westminster is looking for a Team Leader to support daily store operations. The successful candidate will coach staff, motivate the team to meet targets, and ensure exceptional customer service. This permanent contract offers regular hours, commission, and various benefits, including 30 days of holiday and discounts on products. Ideal for someone with previous team leadership experience or an experienced sales advisor aiming for the next step in their career.

Benefits

30 days holiday pro rata

20% off perfume

Continuous training and development

Access to financial wellbeing support (Wagestream)

Commission based on sales

Qualifications

• Previous experience leading a team or an experienced sales advisor ready for the next step.
• Passion for upskilling and learning about perfume.

Responsibilities

• Motivate the team to achieve and exceed store targets.
• Support the Store Manager with store procedures.
• Provide exceptional customer service.

Skills

Coaching and mentoring

Teamwork

Flexibility

Job description

Here at The Perfume Shop, people are at the heart of everything we do. We are always on the lookout for individuals with Talent, a Passion for what we do and a Spark to help achieve our vision.

The Role

Are you passionate about perfume, and love people? Do you want to be part of a supportive team, and thrive in a fast‑paced environment? Everyday our Team Leaders work hard to make sure their team and customers feel valued, confident and special. As a Team Leader, you play an integral role in supporting the Store Manager with the daily operational running of the store. You will lead by example, motivating and supporting a diverse team to deliver against key targets that drive the success of your store.

Contracted Hours: 16

Contract Type: Permanent Contract

Pay Rate: £15.25

What You Will Do

• You are passionate about coaching and mentoring staff, ensuring they are set up for success.
• You will motivate the team to achieve and exceed store and team targets – and there are fantastic incentives and prizes on offer to recognise success!
• You will support the Store Manager with rosters, payroll budgets, prevention of stock loss, and store procedures.
• In the absence of the Store Manager, you will step in, keeping everything running smoothly.
• Being a key holder, you will ensure the store is opened and closed at the correct times.
• You will lead by example, providing exceptional customer service and ensuring your team does the same.

What You Will Bring

• Have a talent for building relationships, coaching and mentoring.
• Have a passion for teamwork, and being successful together.
• Have the spark to love upskilling and learning about perfume.
• Can be flexible with your work patterns.
• Have previous experience leading a team, or an experienced sales advisor ready for your next step.

What You Will Get

• We'll ensure you work regular hours and get your rota at least 4 weeks in advance so you can plan your life outside work.
• We pay commission at Christmas based on store sales and the number of hours worked.
• 30 days holiday (pro rata depending on contract hours).
• You're also a VIP to us, so you'll get 20% off perfume and be able to take part in any customer offers on top! Additional discounts with our AS Watson partners including Superdrug and 3 mobile.
• The opportunity to win some great prizes and incentives based on personal, team and store performance.
• Continuous learning and training to ensure you are always developing.
• Access to Wagestream, to support your financial wellbeing needs, giving you more control and flexibility with your pay.
• Pension, health and wellbeing benefits + more!
• We are passionate about 'Growing Our Own', so we always encourage our employees to progress internally. As part of this, we offer apprenticeship schemes for all levels!

We thank you for your interest, however due to the high volumes of applications, only those successful will be contacted. We do still encourage you to continue applying to any roles of interest you see advertised.

The Perfume Shop is an equal opportunity employer that is committed to supporting diversity and inclusion within our work environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.