Sales Support Team Leader

InspireUniversity.com; Newcastle upon Tyne; On-site; GBP 30,000 - 39,000; Full time

Job summary

A progressive tech company in Newcastle upon Tyne is seeking a Sales Support Team Leader to drive team performance and enhance customer experience. The role involves leading a team, managing KPIs, and providing training and support. The ideal candidate possesses strong leadership skills and is adept at using data for performance analysis. Competitive salary and benefits package offered.

Benefits

Up to £1500 towards learning and development

Access to private GP and counselling services

25 days holiday plus bank holidays

Enhanced pension after 3 years

Discounted travel options

Qualifications

• Previous experience in a team leader or supervisory role.
• Excellent communicator with strong written and verbal skills.
• Comfortable using data to analyze team performance.

Responsibilities

• Leading your team to deliver exceptional service.
• Managing daily performance and KPIs.
• Coaching, training, and developing your team.

Skills

Team Leadership

Communication

Data Analysis

Organizational Skills

Empathy

Job description

Overview

Sales Support Team Leader £30,773 + OTE £8,000 + Benefits

Location: Newcastle | Permanent

Are you an experienced team leader who thrives in a fast-paced, people-first environment? Do you have a passion for driving performance while keeping the customer experience front and centre? If so, this could be your next role.

Working for a tech business that is changing the way people manage their household bills by bundling them into one simple monthly payment. Less admin, less hassle, and a better experience all round. Fantastic culture too: recently scored a 9.3/10 for recommendation as a great place to work!

Responsibilities

• Leading your team to deliver exceptional service across both B2B and B2C customer bases
• Managing daily performance, KPIs, and task allocation
• Coaching, training, and developing your team, from onboarding through to ongoing 1:1s
• Holding team meetings, leading on updates and training initiatives
• Owning rota management, return-to-work processes, and QA
• Improving internal processes to increase efficiency and drive results
• Collaborating with stakeholders across departments to support business growth
• Creating training documents and maintaining CRM records to a high standard
• Providing frontline support for escalated queries and customer challenges

About You

• Previous experience in a team leader or supervisory role
• Excellent communicator with strong written and verbal skills
• Confident decision-maker who thrives on accountability
• Highly organised, able to prioritise and multitask effectively
• Comfortable using data to analyse team performance and identify improvements
• Resilient, empathetic, and solutions-focused
• Skilled in managing people and driving continuous improvement

What Youll Get From Us

• £30,773 base salary + up to £8,000 OTE
• Annual salary uplift every April
• 25 days holiday + bank holidays, with the option to buy/sell 5 days
• Up to £1500 towards learning and development directly benefiting your role
• Access to private GP and counselling services through health benefits
• Enhanced pension after 3 years
• Discounted travel options and cycle to work scheme
• Paid volunteering day and regular opportunities to support local charities

Working Hours

Monday to Friday 10am–6pm

1 in 4 Saturdays (subject to business needs)

Sound like a fit? Apply now via the link we'd love to hear from you!