Sales Support Specialist

Trinity Resource Solutions; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading logistics solutions provider based in the UK is seeking a Sales Support Specialist to deliver exceptional B2B customer service primarily to furniture dealers across Europe. This role involves managing the entire order journey, maintaining accurate customer accounts, and effectively resolving any inquiries. Ideal candidates will have over 5 years of experience in customer service, a strong logistics background, and advanced skills in Microsoft Office and ERP systems. Join this dynamic team to shape the customer experience!

Qualifications

• 5+ years experience delivering high-quality B2B customer service.
• Strong background in logistics and international shipping.
• Solid understanding of order processing and OTC workflows.

Responsibilities

• Own the end-to-end order journey from processing to delivery.
• Handle daily enquiries and complaints via phone and email.
• Coordinate stock and delivery with logistics partners.

Skills

B2B customer service

Problem-solving

Attention to detail

Communication skills

Education

Degree-level education or equivalent

Tools

Microsoft Office

ERP systems

Job description

Sales Support Specialist

Are you passionate about delivering outstanding B2B customer service and keeping complex order processes running like clockwork? Do you thrive at the center of sales, logistics, and operations making things happen for customers every day?

We re looking for a Sales Support Specialist to become the trusted first point of contact for our client's B2B customers, primarily furniture dealers across Europe. This is a pivotal role where your attention to detail, problem-solving mindset, and customer-first approach will directly shape the customer experience.

The Role As a Sales Support Specialist, you ll own the end-to-end order journey from initial order processing through to delivery and aftersales support. You ll work closely with Sales, Operations, and Logistics to ensure orders are accurate, deliveries are smooth, and any issues are resolved quickly and professionally.

Order Management

• Process customer orders accurately and on time
• Monitor service failures, identify root causes, and suggest improvements
• Support sales targets by maintaining high service levels
• Place orders with supply chain partners when required
• Keep customer portals accurate and up to date

Customer Support

• Handle daily enquiries and complaints via phone and email
• Acknowledge and confirm orders clearly and promptly
• Proactively advise customers of shortages, delays, and revised availability
• Log, track, and resolve all customer queries efficiently

Stock & Delivery Coordination

• Liaise with Operations to gather stock data and share insights internally and externally
• Support stock allocation and delivery planning with logistics partners
• Ensure realistic lead times to meet deadlines and control costs

Administration & Reporting

• Maintain customer accounts and data
• Prepare reports on complaints and service performance
• Support the Team Leader or Manager with administrative tasks

Performance & Collaboration

• Maintain an exceptional customer service level
• Share weekly service updates with internal teams and customers
• Communicate daily with customers on service-related matters
• Collaborate cross-functionally and contribute to projects and performance reviews

What We re Looking For

• 5+ years experience delivering high-quality B2B customer service
• Strong background in logistics and international shipping, including post-Brexit documentation and customs processes
• Degree-level education or equivalent professional experience
• Solid understanding of order processing and OTC workflows
• Advanced skills in Microsoft Office and ERP systems
• Excellent written and verbal communication skills, with a sharp eye for detail and a proactive, solutions-focused approach