Sales Support Executive - Full Training Provided

Elix Sourcing Solutions; Gloucester; Hybrid; GBP 33,000 - 35,000; Full time

Job summary

A fast-growing company in Gloucester is seeking a Sales Support Executive to manage a portfolio of customer accounts. This role includes handling customer inquiries, processing orders, and supporting Key Account Managers. Ideal for a motivated graduate or someone with customer support experience. Full training is provided with opportunities for career progression, including a possible promotion to Key Account Manager.

Benefits

Monthly performance incentive - £100 Amazon voucher

Full training provided

Clear career pathways

Qualifications

• Must live a commutable distance from Gloucester.
• Background in customer support or motivated to develop as a graduate.
• Strong written and verbal communication skills.

Responsibilities

• Manage communication with allocated accounts via phone, live chat, and email.
• Process orders and update clients on order status.
• Create quotes and manage new product requests.

Skills

Customer support experience

Strong communication skills

Organizational skills

Attention to detail

Ability to manage multiple priorities

Education

Graduate or equivalent

Job description

Overview

Sales Support Executive - Full Training Provided
£33,000 - £35,000 per annum + Monthly performance incentive - £100 Amazon voucher
Monday to Friday, 8am - 4.30pm
Hybrid working - 1 day per week from home
Gloucester

Are you a recent graduate or a customer-focused professional ready to take ownership of your own portfolio of accounts and build lasting client relationships within a fast-growing company?

Would you like to join a business that invests in your development with structured training, clear career pathways, and monthly recognition for delivering outstanding client service?

Due to sustained growth, my client is seeking a Sales Support Executive to join their dedicated team. In this role, you\'ll be managing a set portfolio of customer accounts, ensuring each client receives a best-in-class service while collaborating with Key Account Managers on high-profile projects.

You\'ll handle customer enquiries via phone, live chat, and email, as well as process orders, produce tailored reports, and coordinate product or branding requests. Acting as the main point of contact for your clients, you\'ll take ownership of issues and drive them through to resolution.

This is an excellent opportunity for a motivated graduate or an experienced customer service professional looking to step into a role offering genuine progression, measurable achievements, and the chance to make a daily impact.

Full training is provided, and you\'ll have a clear path to progress into a Key Account Manager position, with a substantial pay rise on promotion.

For further details, please click apply and contact - Jack Ewer - REF4576.

The Role

• Hybrid working - 1 day per week from home
• Manage all communication with allocated accounts via phone, live chat, and email
• Process orders, update clients on order status and back orders
• Create quotes, arrange collections and returns, and manage new product requests
• Coordinate branding requests and new client set-ups
• Support Key Account Managers with administration and account activity

The Candidate

• Must live a commutable distance from Gloucester
• Background in customer support OR a motivated graduate eager to develop
• Strong written and verbal communication skills
• Highly organised with excellent attention to detail
• Confident handling multiple priorities in a fast-paced environment
• Passionate about delivering exceptional client experiences