Sales Support Advisor Aviation ( FTC 2 years)

-; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major energy company is seeking an organized and detail-oriented candidate for an aviation-related role in Edinburgh. The job involves managing orders in SAP, optimizing delivery processes, and ensuring customer satisfaction through effective complaints management. Candidates should have strong communication skills, familiarity with B2B markets, and the ability to analyze data. A background in aviation is preferred but not required. This position is key for business continuity planning and requires a proactive approach to problem-solving.

Qualifications

• SAP working knowledge of order to cash and purchase to pay is a distinct advantage.
• Customer focus with previous experience of B2B markets.
• Problem solver - interaction with external and internal stakeholders to resolve issues and provide solutions.
• Ability to analyze data, identify trends and improve overall service.
• Experience in Aviation business would be a benefit but not essential.
• Attention to detail.

Responsibilities

• Managing and prioritising queries with prompt acknowledgement and resolution.
• Working closely with Logistics and haulier to organise and optimise deliveries of products.
• Responsible for entering sales orders and confirmations in SAP.
• Raising credit & debit notes.
• Goods receipts and invoices processing.
• Issuing weekly & monthly pricing working closely with Area Business Manager.
• Daily refueling uploads.
• Dispute resolution with close communication with the Head Office Team.
• Consignment locations invoicing.
• Processing suppliers' invoices.
• Record claims in Salesforce (SALSA) towards achieving 100% resolution and customer satisfaction.
• Delivery of monthly dashboard (sales/volumes, customer service analysis) during monthly business reviews.
• Embrace 'right the first time' culture.

Job description

Context & Environment

The jobholder will need to be able to multi-task and manager a number of potential issues on a daily basis, must be able to work to strict deadlines. Communication is key as the role requires liaising with customers and support the business in their requirements.

This role has been identified as a key user in the Business Continuity Plan (BCP), and as such the incumbent is required to take their laptop and access card home with them at the end of each workday to ensure business continuity in the event of a disaster.

Activities

General Aviation

• Managing and prioritising queries with prompt acknowledgement and resolution
• Working closely with Logistics and haulier to organise and optimise deliveries of products
• Responsible for entering sales orders and confirmations in SAP
• Raising credit & debit notes
• Goods receipts and invoices processing
• Issuing weekly & monthly pricing working closely with Area Business Manager

International Aviation

• Daily refueling uploads
• Dispute resolution with close communication with the Head Office Team

Month-end Reconciliation

• Consignment locations invoicing
• Processing suppliers' invoices

Complaints Management

Record claims in Salesforce (SALSA) towards achieving 100% resolution and customer satisfaction.

Others

• Delivery of monthly dashboard (sales/volumes, customer service analysis) during monthly business reviews
• In line with company's roadmap, embrace 'right the first time' culture

Candidate Profile

• SAP working knowledge of order to cash and purchase to pay is a distinct advantage.
• Customer focus with previous experience of B2B markets
• Problem solver - interaction with external and internal stakeholders to resolve issues and provide solutions
• Ability to analyze data, identify trends and improve overall service
• Experience in Aviation business would be a benefit but not essential
• Attention to detail

Additional Information

TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.

Apply

• Facebook
• Email
• X
• LinkedIn