Sales Support Advisor

Clear Business; Trafford; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading provider of essential services in the UK is seeking a Sales Support Advisor to enhance their sales team. This pivotal role focuses on supporting sales activities, guiding partners through processes, and ensuring compliance. Ideal candidates will have at least 12 months of experience in a relevant role, strong communication skills, and the ability to build relationships with stakeholders. The position offers a hybrid working model, competitive benefits, and a supportive workplace culture.

Benefits

Pension contributions

25 days of annual leave

Birthday off

Flexibility to buy/sell holidays

Exclusive discounts

Cycle to work scheme

24/7 access to GP and mental health support

On-site amenities including gym and subsidised café

Qualifications

• At least 12 months of experience in B2B sales, sales support, or customer service.
• Previous experience in debt recovery or collections preferred.
• Strong understanding of customer account management.

Responsibilities

• Act as the central point of contact for sales support queries.
• Support partners with reporting account investigations and payment plans.
• Build strong relationships with channel partners.

Skills

Excellent written and verbal communication skills

High attention to detail

Strong organisational skills

Determination to resolve customer issues

Ability to work independently and as part of a team

Tools

CRM or Salesforce experience

Job description

Are you passionate about supporting sales teams and building strong relationships and looking for a role that will bring a tangible impact? Clear Business is searching for a Sales Support Advisor to join our dynamic team. Your responsibilities will center on a breadth of sales support and administration queries ensuring our sales channels and partners operate efficiently and with a strong customer focus.

What we want you to do

• Act as the central point of contact for sales support queries from channel partners.
• Provide guidance to sales colleagues to ensure compliance with approved processes.
• Support partners with reporting account investigations payment plans change of tenancy processes and debt recovery.
• Use performance data to identify trends and suggest improvements.
• Build strong relationships across Clear Business and with our partners.
• Proactively recommend and implement workflow enhancements.

What success in the role looks like

• Responding to customer and partner enquiries professionally and on time.
• Producing accurate reports within agreed timescales.
• Supporting cash collection objectives through accurate payment processing and debt recovery.

What you need to have already done to be right for this role

• At least 12 months experience in a high-volume B2B sales sales support or customer service role.
• Previous experience in debt recovery or collections (utilities industry preferred).
• Strong understanding of customer account management and issue resolution.
• Familiarity with multiple products pricing structures and contract terms.
• Knowledge of regulatory requirements impacting B2B sales.
• CRM or Salesforce experience (preferred but not essential).

Skills

• Excellent written and verbal communication skills.
• High attention to detail and strong organisational skills.
• Determination to resolve customer issues and support debt recovery.
• Professional friendly and helpful approach.
• Ability to work independently and as part of a team in a fast-paced environment.

Our Story

Clear Business was founded with a simple yet powerful mission : to make life easier for our customers and more fulfilling for our colleagues. We’re proud to be one of the UK’s leading providers for small businesses offering a unique one-stop solution for essential services including Phone Broadband Mobile Water Gas Green Electricity Payment Services and Insurance.

Over the past 20 years our journey has been defined by innovation growth and recognition. We’ve earned prestigious accolades such as Investors in People The Northern Contact Centre Awards 2023 and Learning at Work Week Awards 2023. Most recently we were honoured with the One to Watch award from Best Companies an exciting testament to our culture values and commitment to excellence.

In return for your hard work you’ll get

At Clear Business we know that great people make great companies. That’s why we offer a benefits package designed to support your well-being reward your hard work and help you thrive both in and out of the office.

• Pension contributions and life assurance coverage to support your future and protect what matters most.
• 25 days of annual leave increasing to 28 days based on tenure.
• Your birthday off every year because you deserve to celebrate.
• Flexibility to buy up to 10 extra holidays or sell up to 5 days annually.
• Exclusive discounts at top high street and online retailers.
• Cycle to work scheme and travel loans for people wanting a greener commute.
• 24 / 7 access to a GP mental health support fitness programmes and free legal and financial advice.
• A strong focus on wellbeing with resources to help you feel your best every day.

Hybrid working

• Hybrid working – enjoy the flexibility of working remotely for up to three days a week.
• Engage in charity fundraising and volunteering activities as part of our giving back initiative.
• Enjoy fantastic on-site amenities including a free gym free parking a subsidised café and an on-site bar for post-work drinks quiz nights and social events.
• Full-time / Permanent contract of 37.5 hours per week.
• No weekends and every bank holiday off.

What happens next

If you’re looking for a new challenge with great benefits at an award-winning company then Clear Business is the place for you to be part of our continued success click Apply today to take the next step in your career.

Across Clear Business we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.

All successful candidates will be subject to pre-employment checks.

Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however we may retain your application on file for future opportunities.