Sales Support Administrator

Cream Soda Recruitment; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is looking for a candidate to support the National Account Team in Manchester. The role involves assisting with customer relationships, providing administrative support, and ensuring customer satisfaction. Candidates should have at least two years of experience in a similar position, ideally within FMCG products, and be proficient in MS Word and Excel. The ideal applicant will be detail-oriented, organized, and possess excellent communication skills. This is a great opportunity for individuals looking to grow within a supportive team environment.

Qualifications

• Minimum of two years' experience in a similar role, ideally with FMCG products.
• Experience in handling sales administration and customer correspondence.
• Ability to work well in a team and respond positively to challenges.

Responsibilities

• Support National Account Managers in administrative and sales duties.
• Follow up with customers to resolve issues and ensure satisfaction.
• Maintain accurate electronic systems and update contact information.

Skills

Sales support

Communication

Organization

Time management

Detail-oriented

Tools

MS Word

MS Excel

Navision

Job description

Job Purpose

To support the National Account Team to help develop sales and manage relationships with existing or new customers.

Main Responsibilities

• Liaise and work closely with the National Account Managers to support them in their administrative and sales duties.
• Assist with the correspondence between the National Account Managers and their clients.
• Liaise with colleagues and other departments to provide and obtain information regarding developments with customers.
• Follow up with customers to ensure all issues have been resolved and they are happy with the relevant outcomes.
• Provide feedback and any necessary data or reports to the lead sales person.
• Acknowledge clients by responding to emails, texts, and phone calls.
• Update all contact information.
• Handle all administration relating to the role and maintain up-to-date electronic systems.
• Potentially attend appointments with customers and take minutes, noting action points.
• Work closely across departments with our internal / external sales / operations / accounts and SOP teams regarding project quotations and orders.
• Provide data and reports to support the Account Managers & maintain KPI data.

Qualifications

• Must have at least two years' experience within a similar role, preferably with similar FMCG products.
• Computer literate and experienced in MS Word and Excel.
• A positive “can do” attitude.
• High attention to detail.
• Excellent organisation and time management skills.
• Confident, friendly and approachable.
• Clear communication skills and the enthusiasm to succeed in a close-knit team.

Desirable

• Experience of using Navision.