Sales Support Administrator

Spider Web Recruitment; Ipswich; On-site; GBP 28,000; Full time

Job summary

A leading manufacturer of climate control systems is looking for a Sales Support Administrator based in Ipswich, Suffolk. The role requires strong Excel skills, including VLOOKUP and pivot tables. You will provide high-quality service to customers worldwide, support sales and customer service teams, and manage orders and inquiries. Candidates should be highly organized and proactive, with experience in sales administration. The position offers a salary of £28,000 per annum and benefits like flexible working hours and employee extras.

Benefits

Competitive Salary

5 weeks annual leave

Flexible Working Hours

Company pension

Cash Health Plan

Bonus scheme

Sick pay

Life insurance

On-site free parking

Health & wellbeing programme

Qualifications

• Previous experience in a sales administration role.
• Highly organized with excellent planning skills.
• Proactive and customer-focused.

Responsibilities

• Provide administrative support to the customer service and sales team.
• Respond to customer inquiries via phone and email.
• Manage orders, quotations, and after-sales support.
• Use customer portals efficiently.
• Maintain accurate records of customer interactions.
• Ensure timely resolution of queries.

Skills

Proficiency in Microsoft Excel

Experience with VLOOKUP

Experience with pivot tables

Organizational skills

Communication skills

Tools

ERP systems

Job description

Sales Support Administrator - RedDOT Europe are looking for a Sales Support Administrator with strong Excel skills, particularly experience with VLOOKUP and pivot tables, to join the team based from the office in Ipswich, Suffolk in this full-time, permanent position.

About us

RedDOT Europe is a leading manufacturer of heavy-duty vehicle climate control systems, supplying innovative solutions to customers worldwide. The company prides itself on delivering exceptional service through its dynamic customer service team, which is central to its ongoing success.

Company benefits include

• Competitive Salary: Our offer is a salary of £28,000 per annum.
• Holiday: 5 weeks annual leave
• Flexible Working Hours
• Employee extras such as: Company pension, Cash Health Plan, bonus scheme, sick pay, life insurance, on-site free parking, and a health & wellbeing programme

About the role

As a Sales Support Administrator, you will serve as the primary point of contact for customers worldwide, providing high-quality service and administrative support. You will work closely with internal teams and external stakeholders to ensure efficient operations and accurate management of orders, quotations, and customer records. Working hours for this role are 40 hours per week, Monday - Thursday 07:30 - 16:45; Friday 07:30 - 12:30.

Duties and Responsibilities include

• Provide administrative support to the customer service and sales team
• Respond to customer inquiries via phone and email
• Manage orders, quotations, and after-sales support
• Use customer portals efficiently
• Maintain accurate records of customer interactions
• Ensure high-quality communication and timely resolution of queries

About you

As a Sales Support Administrator, you will have previous experience in a sales administration role and be highly organised, with excellent planning and communication skills. Proficiency in Microsoft Excel is essential, particularly with VLOOKUP and pivot tables. Experience with ERP systems is desirable, and prior exposure to a manufacturing environment is advantageous. You should be customer-focused, proactive, and able to work effectively in a busy team environment.

If you have the relevant skills and experience for the Sales Support Administrator position and would like to be considered, please apply by submitting an up-to-date CV as soon as possible. We look forward to hearing from you.

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No recruitment agencies, please

Additional keywords: Sales Support, Sales Administrator, Customer Service, Office Administrator, Microsoft, Excel, VLOOKUP, Pivot Tables, ERP, Manufacturing

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