Sales Support

Premier Technical Recruitment; Coleshill CP; On-site; GBP 26,000; Full time

Job summary

A leading recruitment agency in Coleshill is seeking a Sales Support professional for a 1-year fixed term contract covering maternity leave. The role involves providing quotations, processing customer orders, and assisting customers with their queries. Ideal candidates will have experience in customer service, a solid educational background, and a keen attention to detail. This position offers a competitive salary and benefits.

Benefits

Benefits

Qualifications

• At least 1 year experience in a customer service or sales support role.
• Solid portfolio of GCSEs and A levels.
• Enjoy working in a fast-paced environment and delivering results.

Responsibilities

• Provide quotations via CRM and process customer orders efficiently.
• Deal with customer enquiries via telephone.
• Make outbound calls to resolve issues or clarify information.

Skills

Customer service experience

MS Suite proficiency

Attention to detail

Communication skills

Organisational skills

Education

GCSEs and A levels

Tools

SAP / ERP

Job description

Overview

Sales Support 1-year fixed term contract (Maternity Cover) – Coleshill, Birmingham

Salary: c£25,875 + benefits

Our Coleshill based client has been established for almost 40 years and are recognised market leaders in the design and development, manufacture and distribution of an impressive portfolio of solutions for supply throughout the world, and are now looking to recruit an enthusiastic Sales Support professional to complement their professional and successful Sales team covering a period of Maternity.

Responsibilities

• Provide quotations via CRM and process customer orders into the in-house CRM system efficiently and accurately.
• Deal with customer enquiries via the telephone, providing information on price and stock availability, problem solving and finding resolutions to customer issues.
• Make outbound calls to customers to resolve issues or clarify information relating to their account or order; provide product assistance and liaise with colleagues to ensure the correct information is provided.
• Work with sales engineers to ensure customers receive the best assistance and liaise with purchasing and manufacturing departments to meet customer requirements.
• Pick and send product samples to fulfil customer requests and follow up quotations as required.
• Assist with contacting customers to advise of new price increases and discount terms where required.
• Handle returns for customers, estimate handling charges and organise the return and credit process.

Qualifications

• Solid portfolio of GCSEs and A levels and at least 1 year experience in a customer service or sales support role.
• Confident user of the MS suite; experience of SAP / ERP is distinctly advantageous.
• Experience gained in an engineering or manufacturing environment is advantageous.
• High level of attention to detail with excellent communication and organisational skills.
• Enjoy working in a fast-paced environment and delivering results.

Application

Contact the Sales Team at Premier Technical Recruitment on (phone number removed) or email your cv in confidence to for further details