Sales Services Administrator 11 month FTC

Great Places Housing Association; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading housing organization in Manchester is seeking a Sales Services Administrator to provide top-notch administrative support and ensure excellent customer service for tenants and home-owners. The role requires experience in administration, strong communication skills, and an ability to manage customer queries. Employees enjoy benefits like a pension scheme, hybrid working options, and generous annual leave. This position is crucial in supporting various sales processes, ensuring customer satisfaction, and meeting sales targets.

Benefits

Pension DC scheme

Healthcare scheme

Flexible working

Annual leave

Discounts at high street stores

Health and Wellbeing Initiatives

Qualifications

• Experience of providing effective administrative support.
• Excellent verbal and written communication skills.
• Ability to manage competing priorities.

Responsibilities

• Provide high quality sales and post-sales administration service.
• Ensure a professional and customer-focused sales service.
• Manage customer enquiries via various channels.

Skills

Administrative support

Customer service

Organization

Communication

Job description

Overview

Reporting to the Sales Services Manager the Sales Services Administrator will be responsible for providing efficient and effective administrative sales and post-sales support to the Sales Services team and for delivering excellent customer service to all tenants and home-owners playing a proactive role in helping the team to achieve all targets.

What you’ll be doing

• Providing a high quality sales and post sales administration service to the Sales Services team
• Ensuring a friendly professional and customer focused sales service for customers across a range of sales types including Shared ownership Resales and Staircasing Right to Acquire and Right to Buy Lease extensions and assignment Repossession and Leasehold and freehold sales
• Explaining and providing customer and applicant guidance for sales procedures legal terms and processes
• Assisting in achieving sales and delivering customer satisfaction to meet Plumlife sales targets timescales and standards
• Being the first point of contact for new customer enquiries and ensure all telephone website email and webchat enquiries are effectively managed to deliver optimum customer experience
• Supporting the Sales Services Consultants and Sales Services Specialist in proactively progressing a wide range of sales and transaction types including but not limited to: processing all Right to Acquire and Right to Buy applications liaising with Finance and Neighbourhood teams to establish eligibility; using the Land Registry portal to obtain information as required; instructing solicitors and responding to legal enquiries.
• Follow policies and procedures at all times
• Providing back up cover for other members of Sales Team as appropriate.

What you’ll need

• Experience of providing effective administrative support.
• To be well organised with the ability to deliver a structured and effective approach to work.
• The ability to work collaboratively with staff/other stakeholders to give information/find information/resolve problems
• A good attention to detail
• Excellent verbal and written communication.
• Experienced in dealing with customer queries.
• Ability to manage and balance competing priorities.

Desirable

• Understanding of property sales processes and the legal conveyancing process
• Understanding of Shared Ownership as a product
• Experience in a sales after sales or a property related environment.

What we need from you

• A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
• A passion to advocate on behalf of people and communities
• A commitment to work in partnership with others for the benefit of Great Places
• A commitment to continuous learning and improvement
• Ability to work flexibly and when needed outside normal working hours to ensure service continuity
• An ability to work in uncertainty.

What we give you in return for your hard work and commitment

• Pension DC scheme (up to 10% contribution from both colleagues and Great Places)
• WPA Healthcare scheme starts at no contribution level with 1250 of savings available per year (option to increase & add family members)
• Ways of Working We offer some hybrid and flexible working
• Annual leave Start at 26 days annual leave increasing up to 30 days within 5 years Bank Holidays
• Reward & Recognition You Count Rewards are individual rewards for going above & beyond
• Professional fees The business pays the cost of one professional role related membership fee for each colleague
• The Market Place high street restaurant & supermarket discounts gym memberships cycle to work smart tech loans and much more
• Wage Stream You can access savings opportunities and early access to wages
• Health and Wellbeing Initiatives Our colleagues enjoy wellbeing campaigns throughout the year with activities designed around our four pillars of wellbeing these include career wellbeing mental wellbeing physical wellbeing and financial wellbeing

The Company

Plumlife Homes Limited is a profit for purpose housing organisation operating in the North West Yorkshire and beyond. We are part of Great Places Housing Group and have been making home ownership easier for over 20 years. Based in Didsbury Manchester our multi-award winning teams specialise in offering affordable homeownership solutions via options including Shared Ownership and Rent to Buy as well as outright sale.

Find out more here.

Inclusive hiring

At Great Places we are committed to using inclusive hiring embracing diversity and difference we enrich our teams with varied perspectives drive and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities backgrounds and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.

Recruitment support

We want to create a recruitment process that allows you to perform at your best! Should you need any support or information throughout the process please reach out to our recruitment team at.

Documents

Required Experience: Contract

Key Skills

Fashion Retail,CSS,HTML,Banking & Finance,Health And Safety Management

Employment Type

Full Time

Experience

years

Vacancy

1