Sales & Service Team Manager

B&Q; Margate; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading home improvement retailer in the United Kingdom is looking for a Sales & Service Team Manager to lead a high-performing team. This role involves shaping customer experiences, driving sales, and inspiring team members across various store segments. The ideal candidate will demonstrate customer obsession, sales enthusiasm, and strong leadership qualities. A competitive salary package, including bonuses and various employee benefits, is offered to support career growth and well-being.

Benefits

Award-winning pension scheme

Company Bonus Scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Qualifications

• Demonstrated leadership qualities in managing diverse teams.
• Experience in driving sales and customer satisfaction.
• Strong organizational skills to manage store operations effectively.

Responsibilities

• Lead a large part of store operations.
• Shape customer experience and service excellence.
• Inspire the store team to focus on customer satisfaction.
• Oversee safety and compliance through the shift lead team.

Skills

Customer obsession

Sales enthusiasm

Organizational skills

Leadership and coaching

Ability to give feedback

Team coordination

Job description

What's the job?

A great team needs a great leader and your role as a Sales & Service Team Manager is to create an inclusive and high performing team. Your dual role will have you building a sales culture and delivering exceptional service for every customer. It’s B&Q’s ambition to make every customer count, so you are driven by a passion to create true brand loyalty to support future sales growth. In this role you will :

• Lead a large part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads.
• Inspire the ‘Make Every Customer Count’ agenda as a daily habit with the wider store team.
• Lead and inspire teams across Showrooms, TradePoint + Front end to deliver exceptional service.
• Oversee safety, security + compliance routines across the store through your shift lead team.

What we need :

Our Sales and Service Team Managers are key to running our business by enabling their team to exceed sales targets and create a great customer experience. In this role, you should be leading in a way that demonstrates the following qualities :

• Obsessed about our customers and listening to them.
• Loves sales and winning!
• Well planned and organised, with the ability to prioritise and think on your feet.
• Your first thought is always to lead and coach, not jump in and “do”.
• Confident to agitate when needed and deliver feedback to all audiences.
• A large diverse team excites you, both to coordinate and lead them, but also to develop their careers.

What's in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes :

• Award-winning pension scheme
• Company Bonus Scheme
• ShareSave options6.6 weeks holiday
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits and lots more

So we can support you during the application or interview process, please contact for any recruitment adjustments.

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