Sales Service Specialist (12 Month Temp Role)

Michael Page (UK); Maidenhead; On-site; GBP 60,000 - 80,000; Part time

Job summary

A respected recruitment firm is seeking a Sales Service Specialist in Maidenhead. The role involves processing customer orders, supporting the sales team, and handling inquiries. Ideal candidates have experience in administrative roles, strong communication skills, and proficiency in SAP and Microsoft Office. A competitive hourly rate between £12 to £14 is offered for this temporary position.

Benefits

Competitive hourly rate

Flexible working conditions

Valuable industry experience

Qualifications

• Previous experience in a similar administrative or support role.
• Experience in customer service or sales support roles.
• Excellent written and verbal communication skills.

Responsibilities

• Process orders from customers and sales representatives.
• Handle internal and external customer queries.
• Provide administrative support to the sales team.

Skills

Customer service skills

Strong communication

Organizational skills

Detail-oriented

Proficiency in Microsoft Office

Problem-solving abilities

Tools

SAP

CRM/ERP systems

Job description

Overview

Sales Service Specialist, Maidenhead: Our client is a medium-sized organisation operating in the pharmaceuticals/Health-care industry, known for its commitment to delivering exceptional products and services. The company values efficiency and professionalism in its support functions, ensuring a seamless experience for its customers.

Work for a global leader in healthcare innovation and contribute to the implementation of social responsibility initiatives such as giving back and volunteering.

Responsibilities

• Process orders from customers, salespeople and engineers.
• Enter orders into SAP (Symphony) & AS400 system by specific allocation times throughout the day.
• Handle telephone or email internal/external customer queries on deliveries, invoice pricing, product availability and all topics relating to customer orders. This may involve communication with other departments within Maidenhead in addition to staff in Germany or Ireland.
• Liaise on logistic queries from customers or salespeople with staff in Germany and local courier companies on all aspects of shipping arrangements and any discrepancies arising on a day-to-day basis.
• Attend regular team meetings and display input in team projects.
• Understand customer key issues through customer visits with Sales People or Engineers.
• Provide administrative support to the sales team, ensuring timely completion of tasks.
• Handle customer inquiries and resolve issues promptly and professionally.
• Assist in maintaining accurate records and documentation for sales activities.
• Coordinate and schedule meetings, appointments, and travel arrangements as needed.
• Prepare reports and presentations for internal and external stakeholders.
• Support the team with data entry and database management tasks.
• Ensure compliance with company policies and procedures in all tasks.
• Collaborate with other departments to facilitate smooth workflow and communication.

The Successful Applicant

Sales Service Specialist, Maidenhead: A successful candidate should have:

• Previous experience in a similar administrative or support role.
• Previous experience in customer service or sales support roles.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office and CRM/ERP systems (e.g., SAP).
• Detail-oriented with excellent organisational skills.
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Excellent written and verbal communication skills.
• Attention to detail and a proactive approach to problem-solving.
• Ability to work independently and as part of a team in a fast-paced environment.

What’s on Offer

• Competitive hourly rate of approximately £12 to £14, depending on experience.
• Temporary role offering flexibility and valuable industry experience.
• Opportunity to work within a respected organisation in the Retail sector.
• Friendly and professional work environment in Maidenhead.

This is an excellent opportunity for someone looking to contribute to a supportive team in the Retail industry. If you are ready to take the next step in your career as a Sales Service Specialist, apply today!