Sales Retentions

PHMG Careers; Manchester; On-site; GBP 62,000; Full time

Job summary

A leading audio branding agency in Manchester seeks a dedicated sales professional to deliver world-class service to North American clients. You will identify growth opportunities and ensure exceptional client retention. Ideal candidates exhibit strong communication skills, previous B2B experience, and a customer-centric approach. Benefits include a free gym membership, generous leave policies, and various employee support programs. Join a dynamic team and make a significant impact on client loyalty.

Benefits

Free Pure-Gym membership after 3-months

23 days annual leave plus bank holidays

Additional half day off for birthday

Enhanced maternity/paternity leave

Two volunteer days per year

Life insurance and critical illness cover

Free fruit & breakfast

On-site barber and beautician

Car valet service

Dedicated Employee Assistance Programme

Qualifications

• Previous experience working in a B2B role.
• Ability to thrive in an environment targeted towards customer retention.
• Excellent attention to detail.

Responsibilities

• Deliver a premium sales service to maximise retention and growth opportunities.
• Develop expert knowledge of PHMG products to strengthen sales conversations.
• Identify and resolve client concerns quickly and effectively.

Skills

Excellent customer service skills

Effective personal organisation

Ability to work under pressure

Negotiation skills

Problem-solving capabilities

Job description

Old Trafford Manchester 35000 base (62000 OTE) North American Hours (4.5 days - 1 day work from home)

About PHMG :

Founded in 1998 PHMG has grown from a Manchester-based start-up into the worlds leading audio branding agency. Today we partner with over 38000 clients in 54 countries from global giants like Samsung Audi and Adidas to ambitious SMEs across every sector. Our bespoke productions combine creative copy world-class voice artistry and our signature Brand-Symphony to transform the way businesses are heard strengthening their identity in the most powerful and memorable way.

The Role :

An exciting opportunity has arisen to play a crucial role in continuing our companys this role youll deliver a world-class sales service to our North American clients identifying opportunities to retain and grow existing business. By combining sharp product knowledge with persuasive communication youll drive client loyalty and directly impact retention targets. The role requires you to be comfortable when communicating with clients of all levels both over the telephone and via email so excellent communication skills are a must. Youll be confident when dealing with any situation that arises self-motivated and a highly skilled problem solver. Youre also an exceptional listener ever empathetic to our clients needs while respecting our needs too.

Responsibilities :

• Deliver a premium sales service to maximise retention and growth opportunities
• Develop expert knowledge of PHMG products to strengthen sales conversations and offer the customer a solution that is tailored to their needs
• Identify and resolve client concerns quickly and effectively through effective questioning
• Implement retention strategies to achieve and exceed targets.
• Orchestrating seamless coordination with internal departments and accruing profound product expertise to elevate the retention strategy.
• Managing a CRM database on a day-to-day basis

Skills Knowledge and Experience Required :

• Previous experience working in a B2B role
• Excellent customer service skills
• Ability to thrive in an environment targeted towards customer retention and satisfaction
• Effective personal organisation; self-starter with drive ambition and creativity
• The ability to negotiate coupled with excellent written and oral communication
• Excellent attention to detail and problem-solving capabilities
• Ability to work under pressure with a constant positive outlook when being faced with complex client issues

Benefits :

• Free Pure-Gym membership after 3-months served
• 23 days annual leave plus bank holidays increasing with length of service
• Additional half day off for birthday
• Enhanced maternity paternity and adoption leave
• Two volunteer days per year for a charity of your choice
• Life insurance and critical illness cover
• Free fruit & breakfast
• On-site barber and beautician
• Car valet service
• Dedicated Employee Assistance Programme
• Plus many more...

Key Skills

• Corrosion Inspection
• Correspondent
• Data Entry Operation
• Elevator Maintenance
• AC Maintenance
• Jboss

Employment Type

Full Time

Experience

years

Vacancy

1