Sales Professional- Home

RALPH LAUREN; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading luxury lifestyle brand in London seeks a passionate individual to join their Home collection team. The role involves welcoming customers, providing personalized service, and demonstrating in-depth knowledge of luxury Home products. Ideal candidates will have experience in the luxury sector and excellent interpersonal skills. This position offers a commission-based compensation structure, with potential for growth through exceeding sales goals.

Qualifications

• 1-3 years of experience in the luxury Home sector.
• Proven success in luxury retail.
• Capable of multi-tasking in a fast-paced environment.

Responsibilities

• Welcome and assist customers, maintaining high service levels.
• Select and specify decorative items for clients.
• Generate quotes and manage projects from purchase to installation.
• Participate in showroom maintenance and inventory.

Skills

Excellent interpersonal skills

Self-development focus

Confident communication

Highly organized

Ability to read architectural drawings

Proficiency in Adobe Creative Suite

Budget management skills

Tools

AutoCAD

Microsoft Office

SketchUp

Job description

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing, and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands, and international markets. The company's brand names include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constituting one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company and those we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion and fairness for all. We foster a culture of inclusion through Talent, Education & Communication, Employee Groups, and Celebration.

Position Overview

Through our cultural focus behaviors, demonstrate a true passion and respect for the Ralph Lauren Home customer, product, and RL trade showroom environment. Embrace our Winning Culture by consistently meeting sales objectives through delivering the 5 key steps of service in store and via digital platforms: Create, Connect, Convert, Confirm, Continue. Identify new opportunities and generate sales to support the strategic growth of the Home Collection Business. Liaising closely with the Sales team, Interior Designers, Architects, Developers, and retail clients, acting as a brand ambassador.

Compensation

Commission: 1% of sales paid in arrears; once target is hit, commission increases to 2%.

Essential Duties & Responsibilities

1. Welcome and assist customers (Connect), identify needs (Convert), conclude transactions (Confirm), and maintain customer data to stay connected (Continue), providing the highest level of service.
2. Exceed client expectations with in-depth knowledge of Ralph Lauren Home products and lifestyle collections.
3. Consistently meet store and personal sales goals and KPIs by delivering personalized service and communication in store and through outreach.
4. Have a good understanding of interior spaces, ergonomics, and proportions.
5. Create design presentations and inspiration boards illustrating RL design concepts.
6. Select and specify RL decorative items, including furniture, lighting, finishes, accessories, and rugs.
7. Create and manage budgets; report on business and pipeline.
8. Generate quotes and track projects from purchase to delivery and installation.
9. Communicate product and customer feedback to buyers and managers.
10. Attend industry networking events and socialize with target customers.
11. Participate in showroom activities, including maintenance, inventory, replenishment, product launches, and seasonal floor changeovers, contributing to store briefs and training.
12. Perform opening and closing duties as needed.
13. Exhibit pride through positive demeanor, body language, personal presentation, and dress standards aligned with RL expectations.
14. Adhere to all company policies and SOPs.

Pay Range

Max and Min based on experience, skills, and knowledge.

Experience, Skills & Knowledge

• 1-3 strategic cycles in the luxury Home sector.
• Proven success in the luxury Home sector and retail.
• Excellent interpersonal skills for building and maintaining relationships.
• Self-development focus to improve performance.
• Confident communication (verbal and written) and professionalism.
• Highly organized and proactive, capable of multi-tasking in a fast-paced environment.
• Ability to read architectural/construction drawings and sketch/diagram space plans and fixture layouts.
• Proficiency in Adobe Creative Suite and Microsoft Office.
• AutoCAD and/or SketchUp skills are a plus.
• 3D and CGI rendering proficiency is a plus.
• Ability to source and select decorative items.
• Budget and project management skills.