Sales Order Processing Agent

Caddy Group Limited; Margate; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading company in customer service in the UK is seeking a motivated Sales Order Processing (SOP) Agent. You will process customer orders, respond to queries, and ensure accurate record-keeping. The role requires at least one year of experience, strong administrative skills, and a commitment to customer satisfaction. Join us for a chance to develop your career in a fast-paced environment.

Qualifications

• Minimum 1 year of sales order processing experience.
• Excellent customer service skills with a polite telephone manner.
• Strong administrative skills and proficiency in Microsoft Office.

Responsibilities

• Process and dispatch customer orders using IFS.
• Respond to customer queries via email and phone.
• Maintain accurate sales order records, pricing, and customer databases.

Skills

Customer service skills

Administrative skills

Proficiency in Microsoft Office

Tools

IFS

Job description

Job Title: Sales Order Processing (SOP) Agent

About the Role

We're looking for a motivated and organised Sales Order Processing (SOP) Agent to join our client's team. You'll work closely with the SOP Manager to ensure customer orders are processed efficiently, accurately, and on time, delivering excellent customer service at every step.

Key Responsibilities

• Process and dispatch customer orders using IFS.
• Respond to customer queries via email and phone, keeping them updated until resolution.
• Maintain accurate sales order records, pricing, and customer databases.
• Liaise with Sales and internal teams regarding new orders.
• Provide admin support and contribute to the smooth running of the business.
• Participate in cross-training to cover team absences.

Requirements

• Minimum 1 year of sales order processing experience (IFS desirable).
• Excellent customer service skills with a polite telephone manner.
• Strong administrative skills and proficiency in Microsoft Office (Outlook, Word, Excel).
• Experience in sales administration preferred.
• Ability to handle multiple tasks and work efficiently in a fast-paced environment.
• Detail-oriented with a strong commitment to exceeding customer expectations.

Why Join

This is a fantastic opportunity to develop your career in sales order processing and customer service within a supportive, fast-paced environment. You'll play a key role in keeping customers happy and operations running smoothly