Sales Office Manager

Connect Personnel; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading construction products supplier in Dagenham is seeking an experienced Sales Office Manager. In this role, you will lead a team to deliver exceptional customer service, drive process improvements, and fuel sales growth. The ideal candidate has at least 5 years of B2B sales experience, a results-oriented attitude, and a passion for mentoring others. This position offers a unique opportunity to play a crucial role in the company's growth plans.

Qualifications

• Minimum of 5 years in B2B sales with a history of leadership.
• Strong ability to build relationships with customers and colleagues.
• Results-oriented with a proven track record of exceptional performance.

Responsibilities

• Lead and mentor a sales team for customer care and technical support.
• Drive process enhancements for better efficiency and service levels.
• Manage daily operations including sales order processing and CRM.
• Motivate the team to upsell and influence product mix.

Skills

Leadership

Customer Focus

Sales Expertise

Process Improvement

Communication

Job description

Overview

Are you a dynamic and experienced leader with a passion for sales and a talent for developing people? As a leading supplier of construction products nationwide, Our client is looking for an exceptional Sales Office Manager to lead their Dagenham-based team. This is a crucial role for a hands-on manager who can inspire a team, drive process improvements, and contribute directly to our exciting growth plans.

Responsibilities

• Lead with Authenticity: Coach and mentor your team to provide exceptional customer care and technical support, fostering a culture of high performance and attention to detail.
• Drive Process Enhancements: Be the catalyst for change, identifying and implementing process improvements to enhance service levels, improve efficiency, and scale with the growth of the business.
• Oversee Daily Operations: Manage the day-to-day functions, including sales order processing, customer query resolution, delivery scheduling, and CRM maintenance, ensuring seamless support for the external sales team.
• Fuel Sales Growth: Motivate your team to actively upsell promotions and special offers, influencing basket value and product mix to align with the strategic objectives.

You will be the driving force behind a team that embodies their values: "We are a team, we grow together, we get it done."

What they are Looking For

Our client needs a leader who can deliver exceptional results and create a high-performing team.

Skills & Experience

• Proven Leadership: A minimum of 5 years in B2B sales, with a track record of strong, authentic leadership and a passion for mentoring a team.
• Results-Oriented: A history of exceptional performance and a strong work ethic. You are self-motivated, organised, and have a proven drive to 'get it done.'
• Customer-Focused: Strong at building lasting relationships with both customers and colleagues.
• Sales Expertise: A talent for maximising sales and profitability and overlaying technical product knowledge to meet customer needs.
• Continuous Improvement: A focus on identifying areas for improvement and an eagerness to learn and grow.

Bonus points if you have:

• Experience in construction materials, particularly drywall, insulation, and M&E support systems.
• A background in managing and tracking sales pipelines.

If you are an experienced and driven leader ready to make a significant impact on our business and our people then send your CV immediately