Sales Membership Manager

Virgin Active; Wimbledon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading wellness and fitness organization in Wimbledon is seeking a Sales Membership Manager. In this role, you will lead the Experience Team to ensure exceptional service and drive membership sales. You'll be responsible for overachieving on financial targets, managing a dedicated team, and guaranteeing compliance with regulations. The role offers robust benefits, including complimentary memberships and discounts across various services.

Benefits

Complimentary Virgin Active membership

Discounts across Virgin Active

Access to BUPA employee assistance programme

Salary Finance support

Discounts on academy courses

Qualifications

• Proven track record of surpassing financial targets.
• Experience managing a team in a customer service environment.
• Familiarity with GDPR compliance.

Responsibilities

• Lead the Experience Team to meet service expectations.
• Guarantee timely handling of membership inquiries.
• Accountable for sales budgets and financial performance.
• Monitor membership results and produce necessary reports.
• Demonstrate flexibility in club management responsibilities.

Skills

Strong people management skills

Organizational skills

Sales proficiency

Ability to meet financial targets

Experience in KPI-driven environments

Job description

Overview

Virgin Active are committed to changing people's lives for the better through wellness. Our team delivers a unique leisure and relaxation experience across our clubs. All team members uphold Virgin Active values and Brand Standards so members experience the finest facilities and service. We are recruiting the best Sales Membership Manager to join our Club teams and support in the management of our clubs.

Responsibilities

• Lead the Experience Team, ensuring the club is fully staffed to deliver exceptional service and meet daily budgets.
• Guarantee prompt handling of all membership inquiries and oversee any necessary escalations.
• Manage membership administration, maintaining accuracy and GDPR compliance.
• Be accountable for all sales for your assigned club, achieving all sales budgets (volume, revenue and sales mix, junior memberships and joining fee budgets).
• Monitor and track all membership results and activity levels daily, weekly and monthly using provided systems and tools.
• Produce accurate, transparent reports and analyses as required by the General Manager, Regional Business Director and the business.
• Take on responsibilities of the Duty Shift as needed, demonstrating flexibility and dedication to the business and leading by example in club management.
• Demonstrate strong people management and organisational skills to foster a cohesive, high-performing team.
• Proven track record of surpassing financial targets and driving growth.
• Experience from a Sales/KPI-driven background is ideal.
• Manage 30 days (including bank holidays) annual leave plus a Celebration Day.

Benefits

• Access to The People’s Pension, with our contributions at 3%.
• Complimentary Virgin Active membership for you and a buddy; free membership for your children and access to Club V.
• Discounts across Virgin Active (guest passes, 50% off PT sessions).
• Join Virgin Family for discounts across Virgin Group (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2).
• Salary Finance support for loans and savings plans to help you become financially savvy.
• BUPA employee assistance programme with 4 free counselling sessions.
• Dexters corporate letting services to help you find a home with no tenant charges.
• Access to ePoints with online discounts at retailers.
• Discounts on all Virgin Active Academy courses, trained by top instructors.