Sales Membership Manager

Flow Sports Personnel Ltd; Etwall CP; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading leisure operator in Derbyshire is seeking a Sales Membership Manager to oversee two Centre operations. This role involves managing a team, setting KPIs, and focusing on membership growth while providing exceptional customer service. The ideal candidate will have prior experience in membership or sales management and strong communication skills.

Qualifications

• Experience in membership management or sales management.
• Demonstrated excellent customer service skills.
• Ability to lead and motivate a sales team.

Responsibilities

• Provide line management and support to Membership Advisors.
• Set KPIs and targets while monitoring team performance.
• Empower the team to convert users to members.

Skills

Excellent communication skills

Team motivation and leadership

Customer service excellence

Job description

Overview

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Sales Membership Manager to oversee 2 Centre operations based in Derbyshire. Leading a busy team you will take an active lead in the growth of membership across both centres.

Responsibilities

• Working at the facility you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity. Working to set KPIs and targets. You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.
• You will manage the team with the philosophy to ensure that \"everyone\'s a member.\" Looking at how our client can convert users to members. Developing a high level of customer service and ensuring excellence at all times. You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers\' needs. This will include making sure administration and systems are kept up to date and compliant.

Requirements / Background

• The successful applicant will have experience of working within a Membership management or Sales manager or consultant back ground. You will need excellent communication skills as you will be required to liaise with external and internal customers/staff. You will be able to demonstrate at interview your excellent customer service skills and experience. You will have experience getting the best out of your team and have experience motivating and driving a sales team to success