Sales Manager - Leisure Centre

Flow Sports Personnel Ltd; Alton; On-site; GBP 35,000 - 45,000; Full time

Job summary

A prominent leisure operator is seeking a Membership Manager in Alton to lead a team and drive membership growth. The role involves managing team performance, setting targets, and ensuring high standards of customer service. Ideal candidates will have experience in membership or sales management, along with strong communication and team motivation skills.

Qualifications

• Experience in membership management or sales management.
• Proven ability to motivate and drive a sales team.
• Excellent customer service track record.

Responsibilities

• Manage the Membership Advisors to optimize membership growth.
• Monitor team performance against KPIs and targets.
• Develop high-level customer service standards.

Skills

Excellent communication skills

Customer service skills

Team management experience

Sales team motivation

Job description

Overview

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team you will take an active lead in the growth of membership at their site, based in Alton.

What your role will be

Working at the facility you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity. Working to set KPIs and targets. You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.

Responsibilities

You will manage the team with the philosophy to ensure that 'everyone's a member.' Looking at how our client can convert users to members. Developing a high level of customer service and ensuring excellence at all times. You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers' needs. This will include making sure administration and systems are kept up to date and compliant.

Your background

The successful applicant will have experience of working within a Membership management or Sales manager or consultant back ground. You will need excellent communication skills as you will be required to liaise with external and internal customers/staff. You will be able to demonstrate at interview your excellent customer service skills and experience. You will have experience getting the best out of your team and have experience motivating and driving a sales team to success