Sales Manager - Flagship Leisure Centre

Flow Recruitment; Washington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading leisure operator in Washington is seeking a Membership Manager to guide a team in enhancing membership growth. Responsibilities include supporting advisors, monitoring performance, and ensuring exceptional customer service. Ideal candidates will have a strong background in membership or sales management, with excellent communication and team motivation skills.

Qualifications

• Experience in membership management or sales management.
• Excellent communication skills with external and internal customers.
• Ability to demonstrate customer service skills and motivate a team.

Responsibilities

• Support Membership Advisors to maximize opportunities and set KPIs.
• Monitor team performance and alignment with values.
• Convert users to members through excellent customer service.
• Ensure compliance with administration and systems.

Skills

Membership management

Sales management

Excellent communication skills

Customer service

Team motivation

Job description

Overview

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team you will take an active lead in the growth of membership at their site, based at one of their flagship sites in Washington, Sunderland.

Responsibilities

• Provide a line manager role supporting the Membership Advisors to maximise on every opportunity and working to set KPIs and targets.
• Meet with the team regularly to monitor performance and ensure alignment with spirit values.
• Lead the team with the philosophy that "everyone’s a member" and focus on converting users to members.
• Develop a high level of customer service and ensure excellence at all times.
• Empower the team to become subject matter experts with product knowledge on all aspects of the facilities and the customers’ needs.
• Ensure administration and systems are kept up to date and compliant.

Your background

• Experience in membership management, sales management, or related consultancy background.
• Excellent communication skills to liaise with external and internal customers and staff.
• Ability to demonstrate excellent customer service skills at interview and experience getting the best out of a team.
• Experience motivating and driving a sales team to success.