Sales Coordinator

Macfarlane Group Plc; Fareham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading packaging distributor in Fareham is seeking a Sales Coordinator to manage existing accounts and engage with customers. The ideal candidate has experience in a fast-paced sales environment, a professional telephone manner, and strong administration skills. This full-time role offers a competitive salary and a flexible benefits package including generous holiday entitlements and opportunities for development.

Benefits

Up to 27 days holiday including annual leave purchasing

Contributory pension scheme

Free parking

Employee assistance program

Training and development opportunities

Employee discount scheme

Qualifications

• Experience in a fast-paced sales environment with a record of success.
• Strong administration skills and a friendly telephone manner.
• Target-driven mindset with good customer engagement.

Responsibilities

• Manage existing accounts and maintain profitability.
• Handle customer queries and provide solutions.
• Conduct outbound activities to target new customers.
• Support the external sales team and administer sales orders.

Skills

Internal sales experience

Professional telephone manner

Commercial awareness

Ability to engage customers

Tools

CRM systems

Job description

Overview

Sales Coordination is a key part of what we do, providing the bridge between customers and our internal purchasing, logistics and external field sales teams. This is a fast-paced, office-based role focused on customer engagement. The position is full-time, Monday to Friday.

Responsibilities

• Manage and develop a portfolio of existing accounts, maintaining profitability.
• Handle inbound customer queries and provide advice and solutions.
• Undertake outbound activity to identify and target new customers.
• Work closely with and support the external sales team.
• Administer sales orders/quotations and ensure customer delivery dates are met.
• Maintain regular use of the internal CRM system.
• Liaise with internal departments such as logistics and procurement.

Qualifications / Skills

• Experience as an internal sales professional in a fast-paced environment with a proven track record of success.
• First-class telephone manner (friendly and professional) and strong administration skills.
• Commercial awareness and target-driven mindset.
• Willingness to learn internal systems (CRM, etc.) with full training provided.
• Good character and ability to engage customers, with outbound calling ability.

Benefits and Company Information

• Basic salary up to £22,500 plus bonus and flexible benefits package including up to 27 days holiday (plus additional annual leave purchasing scheme).
• 25 days annual leave (rising to 27) plus public/bank holidays, and an additional holiday purchasing scheme.
• Contributory pension scheme.
• Free parking at the majority of site locations.
• Annual company-paid volunteering day.
• Range of company cars or cash allowance (including hybrid/electric) for qualifying roles.
• Employee assistance program for wellbeing and issues.
• Extensive training, development and potential progression opportunities.
• Employee discount scheme on various brands.
• Health options (Simply Health/Dental or BUPA) for qualifying roles.
• Enhanced HR policies and entitlements; long service awards.
• Charitable giving options and financial support for eye-tests/purchasing glasses (DSE users).
• O2 mobile discount scheme (up to 25%).
• Candidate referral scheme with rewards for successful referrals.
• Opportunity for internal promotion and mobility within Macfarlane Group, with tailored career plans and development pathways.

We are the UK's largest packaging distributor and an equal opportunities employer that champions dignity in the workplace. We focus on providing customers with fully integrated packaging solutions and outstanding customer service. There is potential access to management and leadership development through partnerships with ILM and ISP.