Sales Consultant

Retirement Villages Group; Chester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retirement community operator in Chester is looking for a Sales Consultant to manage the customer journey from inquiry to completion. The ideal candidate will have experience in sales and rentals, excellent customer service and negotiation skills. This position offers a dynamic role with opportunities to engage in the community and participate in events and marketing initiatives.

Benefits

Pension Scheme

Enhanced Annual Leave

Employee Assistance Programme

Learning and Development Opportunities

Qualifications

• Preference for relevant experience in new homes sales/rentals.
• Demonstrable history of achieving or exceeding set KPIs.
• Excellent verbal and written customer service skills.

Responsibilities

• Plan and direct sales and rental activities for the development.
• Maintain the CRM system to qualify and register prospects.
• Respond to all inquiries promptly to ensure exceptional service.

Skills

Customer service skills

Negotiation skills

CRM system experience

Ability to build relationships

Proactive mindset

Job description

Overview

Our brand new retirement community in Chester is putting wellbeing, independence and freedom first, offering state-of-art facilities in a beautifully-renovated residence. We are recruiting a Sales Consultant who will be responsible for the delivery of an exceptional customer journey from start to finish.

Key Responsibilities

• Plan, organise and direct sales and rental activities for the development. This involves, but not limited to:
• Effective lead management being the first point of contact for all sales/rental calls.
• Efficiently use and maintain the CRM system to an excellent standard, to thoroughly qualify and register prospect ensuring GDPR requirements are met.
• Keeping on top of CRM tasks and re-trawls where necessary
• Responding promptly to all telephone calls/emails/in person enquiries from all referral sources.
• Maintain and manage accurate and up to date file notes for all properties/enquiries
• Regular and accurate customer liaison delivering milestone updates/recommendations/solutions
• Proactively supporting pre-launch events, open days, and marketing events
• Actively promote the development/ lifestyle/community/properties skilfully negotiating offers
• Agreeing sales and taking the buyer through the journey with regular contact and introduction to community staff and other owners
• To ensure a smooth completion and handover, including the preparation of the unit/completion gift preparation/customer arrival/key handover and actual move in, always being mindful of Customer experience
• Handover of key resident requirements to the community (Village Manager and team) in terms of onsite community facilities and amenities.
• Networking with the community and local groups to build relationships and increase awareness of our developments facilities and amenities through participation in outside events, professional groups and wider community involvement
• Ensure Arco selling rules are complied with

Qualifications

• A preference for relevant experience in new homes sales/rentals
• Full driving licence
• Demonstrable history of achieving or exceeding set KPIs
• Experience working with CRM systems
• Experience of extended sales cycle environments
• Experience of off plan selling
• Excellent verbal and written customer service skills
• Exemplary interpersonal skills ability to build trusting relationships to deliver outcomes
• Proactive and entrepreneurial mindset ability to self-start, use own initiative, multi-task and work across teams in a fast-paced environment
• Positive attitude ability to work effectively across functions within a new development environment
• Results orientated ability to deliver results whilst working in a highly independent environment
• Superb negotiation skills
• Determination, flexibility and enthusiasm

Benefits

• Pension Scheme
• Enhanced Annual Leave
• Enhanced Maternity/Paternity/Adoption
• Life Assurance
• Annual Birthday Leave
• Employee Assistance Programme
• Reward Schemes
• Discounts on a number of retailers
• Learning and Development Opportunities
• Volunteering and Wellbeing days
• Plus much more