Sales Assistant

Jollyes Pets; Tonbridge and Malling; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading pet retailer in Tonbridge seeks a Retail Sales Assistant. You will provide customer service, maintain store presentation, and promote responsible pet ownership. Ideal candidates have a fun personality, are flexible with hours, and have experience in customer interaction. Enjoy working in a fast-paced retail environment with a chance for career progression.

Benefits

Competitive hourly wage

Bonus potential

Colleague discounts

Enhanced leave policies

Learning & Development opportunities

Qualifications

• Experience in a customer-facing environment is ideal.
• Ability to provide great customer service.
• Flexibility to work evenings and weekends.

Responsibilities

• Provide genuinely helpful and friendly customer service.
• Maintain store standards and cleanliness.
• Promote responsible pet ownership.

Skills

Customer service

Flexibility

Fun personality

Job description

Overview

Retail Sales Assistant - Jollyes The Pet People - Tonbridge. Combine your passion for pets with your job and help deliver fantastic customer service to our pet parents and build a great career with Jollyes. This is a fantastic opportunity to join a company voted Best Retailer 2024 and listed in the Sunday Times Best Places to Work.

So, what's in it for you? The Benefits: At Jollyes, we're committed to our people and to providing a supportive benefits package.

Benefits

• £8.18 - £12.21 per hour plus bonus potential up to £1000 p.a. paid in two installments, terms and conditions apply.
• iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus discounts and savings.
• Retail Trust membership – counselling, wellbeing and financial support for the retail industry.
• Colleague Treats – discounts on up to 800 high street retailers and online services.
• Colleague We Care wellbeing & medical support services – online GP, mental health support, fitness programmes and more, including On‑demand dental care.
• 30% off Jollyes branded products (20% off other brands in store, with additional discounts for groomers and pet clinics).
• Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%).
• Free colleague uniform and on-site parking.
• Additional paid leave for weddings, new pet coming home and your birthday.
• Enhanced Maternity leave – full pay for first 26 weeks, then SMP; or 6 weeks full pay followed by 33 weeks SMP if under 2 years service.
• Enhanced Paternity leave – partners to receive 4 weeks full pay (or 2 weeks if under 2 years service).
• Top Dog Award scheme – recognition for great service with a day off and a certificate.
• Buy/Sell holiday scheme – purchase or sell up to 5 days if it does not reduce entitlement below minimum.
• Cycle2Work scheme – up to 47% off a new bike & accessories.
• Care concierge – support for colleagues who are carers.
• Alvie health coaching / cancer support – specialist nurses and health professionals.
• Discounted David Lloyd Clubs membership – gym, pool, spa, classes, etc.
• Learning & Development for progression into specialist, key holder, management or support roles.
• Pro rata for part-time colleagues.

Responsibilities

What do we need from you? Your role as a Sales Assistant is to help store colleagues maximise the store's potential by providing genuinely helpful and friendly customer service, upholding great store standards with available stock, and ensuring clean and tidy presentation while promoting responsible pet ownership.

• We are seeking people with a fun personality who are great at interacting with pets and people.
• Enjoy the challenges of a fast-paced retail workplace.
• Ideally, you will have experience in a similar, customer-facing environment and a hands-on approach.
• You must offer the highest levels of customer service and be an ambassador for the Jollyes brand, sharing our values of being: Genuine, Wise, Focused, Eager, Together.
• A high level of flexibility is required as opening hours include evenings and weekends; you should be able to cover shifts over 7 days.
• Part-time, permanent position – 12 hours per week.

About Jollyes The Pet People

Jollyes is an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise. Winners of the Retail Week Best Retailer 2024 (under £250m t/o) and listed in the Sunday Times Best Places to Work. Accredited by RestLess as an age-inclusive employer. We welcome applications of all ages (16+). We are Pet Sustainability Coalition supporters.

To Apply

If you're keen to develop your career in retail and benefit from future progression as we grow, you'll be warmly welcomed and your contribution valued. Click the Apply button today and join our pack as a Jollyes Sales Assistant!