Sales Assistant

Jollyes The Pet People; North Hertfordshire; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading pet retailer in North Hertfordshire is seeking a Sales Assistant to deliver outstanding customer service and uphold great store standards. Candidates should have a fun personality and be great at interacting with pets and people. Previous experience in a retail setting is advantageous, and flexibility is essential for covering shifts. This part-time temporary position offers the opportunity to join a respected brand known for its commitment to both customer satisfaction and employee well-being.

Benefits

Competitive hourly wage

Bonus potential up to £1000

Employee discounts on products

Financial wellbeing support

Learning & Development opportunities

Free colleague uniform and on-site parking

Qualifications

• Experience in a customer-facing retail environment is preferred.
• High flexibility for shifts including evenings and weekends.
• Ability to embody the values of Jollyes: Genuine, Wise, Focused, Eager, Together.

Responsibilities

• Deliver excellent customer service to pet parents.
• Maintain store standards and uphold presentation.
• Promote responsible pet ownership.

Skills

Customer service

Flexible shift availability

Team collaboration

Friendly personality

Job description

Retail Sales Assistant - Jollyes Pets - Stevenage. Combine your passion for pets with your job and help deliver fantastic customer service to our pet parents and build a grrrreat career with Jollyes.

Following exciting recent growth, we're looking for a talented individual to be a Sales Assistant in our Stevenage store. This is a fantastic opportunity to join a company voted Best Retailer 2024 (<£250m t/o) by Retail Week and included in the Sunday Times 'Best Places to Work' list.

So, what's in it for you?

The Benefits:

At Jollyes, we’re as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it’s needed most.

• £8.18 - £12.21 per hour plus bonus potential up £1000 p.a. paid in two installments, terms and conditions apply.
• iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits.
• Retail Trust membership – counselling, wellbeing and financial support for the retail industry
• Colleague ‘Treats’ – numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips
• Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get fit programme and much more (including ‘Tooth Fairy’ dentist on demand).
• 30% off Jollyes branded products (and 20% off other brands in store for your pet’s needs!) with discounts for our groomers and pet clinics too.
• Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%)
• Free colleague uniform and on-site parking
• Additional paid leave for your wedding, new pet coming home and your birthday off!
• Enhanced Maternity leave – Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service)*
• Enhanced Paternity leave – partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc)*
• Top Dog Award scheme – colleague nomination scheme to recognise great service and the Jollyes values with a ‘Cat nap day’ to enjoy a day off on Jollyes, as well as a ‘Top Dog’ badge and certificate
• Buy/Sell holiday scheme – can purchase or sell up to 5 days provided it doesn’t take you below the minimum entitlement!
• Cycle2Work scheme – up to 47% off a new bike & accessories via Halfords
• Care concierge supporting colleagues who are carers with access to information, services and benefits
• Alvie health coaching / cancer support (specialist nurses, physio’s, nutritionists, psychologists…)
• Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more
• Learning & Development for future progression into specialist or Key Holder roles, Management or Support roles - you really can have a great career with Jollyes!
• * = Pro rata for part time colleagues

What do we need from you?

Your role as a Sales Assistant will be to help your store colleagues to maximise the potential of the store by providing genuinely helpful and friendly customer service, upholding great store standards with available stock and clean and tidy presentation, and promoting responsible pet ownership.

We are seeking people with a fun personality who are great at interacting with pets and people.

Enjoy the challenges of a fast‑paced retail workplace.

Ideally, you will have experience in a similar, customer‑facing environment and have a hands‑on approach.

Most of all, you must be able to offer the highest levels of customer service and be an ambassador for the Jollyes brand, sharing our values of being: Genuine, Wise, Focused, Eager, Together.

A high level of flexibility is required as our opening hours include evenings and weekends. Therefore you should be flexible to cover any shifts over 7 days.

Part time, temporary position (12 weeks) – 10 hours per week

About Jollyes Pets

Jollyes are an award‑winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too!

To Apply

If you're keen to develop your career in retail and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Sales Assistant!