Sales Assistant

Jolyon Marshall Limited; Hitchin; On-site; GBP 20,000 - 25,000; Full time

Job summary

A heritage jeweller is seeking a motivated individual to join their Hitchin team. You will assist customers in jewellery and watch purchases, maintain store presentation, and build meaningful customer relationships. Experience in luxury retail and excellent communication skills are essential. Weekend availability is required. This is an opportunity to work in a supportive, family-run environment with an outstanding reputation in the community.

Qualifications

• Experience in luxury retail, jewellery, or premium customer service.
• Warm communication skills and excellent presentation.
• Reliable, discreet, and focused on customer satisfaction.

Responsibilities

• Welcome and assist customers with jewellery and watch purchases.
• Provide knowledgeable service and maintain excellent store presentation.
• Process sales and support repairs and aftercare.

Skills

Experience in luxury retail

Professional communication

Customer-focused approach

Presentation skills

Job description

Overview

Join the UK’s oldest family-run jewellers. Established in 1760, Gatwards of Hitchin is the oldest family run jewellers in the UK. For over 265 years, their team has provided exceptional customer service to the Hitchin community as they mark the important moments in their lives with fine jewellery and watches.

Responsibilities

• Welcome and assist customers with jewellery and watch purchases
• Provide knowledgeable, high-quality service
• Maintain excellent store presentation
• Process sales and support repairs / aftercare
• Build strong customer relationships
• Help achieve team sales targets

Requirements

• Experience in luxury retail, jewellery, or premium customer service
• Professional, warm communication and excellent presentation
• Reliable, discreet, and customer-focused
• Weekend availability
• Interest in fine, gemstone jewellery and a willingness to learn

Summary

Opportunity to join a heritage business with an outstanding reputation – employee supportive within a highly regarded family-run environment.

How to apply

To apply please forward your CV directly to Jolyon here at JML at the earliest opportunity.