Sales Assistant

SF Recruitment; Birmingham; On-site; GBP 25,000 - 26,000; Full time

Job summary

A recruitment agency is seeking a Sales Assistant for a permanent position in Birmingham. The role involves customer service in the showroom, sales administration, and cross-departmental assistance. Ideal candidates will have experience in customer support and strong attention to detail. This opportunity offers development and progression within a growing organization.

Qualifications

• Previous experience in a customer service role.
• Ability to handle inquiries and provide product information.
• Strong organizational skills to manage sales paperwork.

Responsibilities

• Welcome visitors and create positive impressions.
• Assist with showroom management and product demonstrations.
• Process sales paperwork and maintain customer data.

Skills

Customer service

Attention to detail

Communication skills

Job description

Overview

SF Recruitment has partnered with an organisation in Tyseley who are looking to recruit a Sales Assistant on a permanent basis. They are going through a period of growth and this role can offer development opportunities and progression.

Salary: £25,000-£26,000

Hours: full time Monday to Friday & weekend working on a rotation basis

Key Responsibilities

Showroom Customer Service

• Welcome visitors promptly, creating positive first impressions
• Provide initial guidance on product ranges and showroom layout, ensuring no customer is left unattended
• Support senior sales staff by managing initial enquiries, allowing them to focus on complex consultations
• Maintain showroom standards, ensuring displays are presentable and marketing materials stocked
• Assist with basic product demonstrations and information for customers during busy periods

Sales Administration & Order Processing

• Process sales paperwork accurately, ensuring smooth transition from sale to delivery
• Enter and maintain customer data in our CRM/OMS system with exceptional attention to detail
• Follow up on quotes, send additional information to prospects, and support the sales pipeline
• Liaise between showroom sales, warehouse, and delivery teams to provide customers with accurate updates
• Handle order amendments, special requests, and basic post-sale queries

Digital Customer Support

• Manage incoming telephone enquiries professionally, directing calls or resolving basic queries
• Respond to customer emails and online chat requests promptly
• Process online orders and marketplace sales (including eBay listings management)
• Update online order statuses and assist with delivery scheduling
• Support basic website content updates as required

  Cross-Departmental Assistance

  • Assist the Product Operations Director with administrative tasks and data entry
  • Support social media and review management initiatives
  • Help coordinate trade customer accounts and queries as our trade division develops
  • Participate in team meetings and product knowledge training
  • Contribute to continuous improvement of customer service processes