Sales and Retail Assistant

Wrexham University; Wales; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading educational charity in the UK is seeking a Front of House team member to join their sales and retail operations. The role involves providing exceptional customer service, operating a café, and handling sales. Candidates should possess strong communication skills and experience in retail and café environments. This position requires weekend availability and offers a casual contract with potential for additional hours during the week. A passion for delivering great service and creativity is essential.

Qualifications

• Experience in a café environment is required.
• Understanding of retail environments essential.
• Ability to handle cash and operate Epos system.

Responsibilities

• Provide sales and information service to visitors.
• Operate the retail and café facility.
• Report on sales and stock with Customer Services Coordinator.

Skills

Excellent communication skills

Customer service

Attention to detail

Team-working ability

Job description

About Us

Xplore! Science Discovery Centre is a unique visitor attraction and educational charity in the heart of Wrexham city centre. It is the place where science comes alive, as there is nothing quite like it in the region. The team at Xplore! are passionate, committed, and welcoming to all. Xplore! is a flexible employer able to facilitate a wide range of personal circumstances, allowing a wider range of people to be involved in the important job of inspiring future scientists.

About The Role

Xplore! currently has an exciting opportunity for the right candidate with great customer service skills to join the Front of House - Sales and Retail Team. This varied role will involve providing a comprehensive sales, information, and ticketing service to visitors, alongside the operation of a retail and café facility within the Science Discovery Centre. The ticket desk, shop and cafe will be open 7 days a week. Weekend availability and holidays are essential to the role, whilst this is a casual contract, the opportunity to work additional hours may be available during weekdays to meet the needs of the business. A full understanding of retail environments, including stock rotation, experience of merchandising, cash handling and upselling techniques is essential to the role. Experience working in a café environment is required as you will be taking orders, preparing our expanding selection of foods, keeping the products fully stocked and making fresh pizza! This role is public-facing, therefore excellent standards of customer service and care are required. Working closely with the Customer Services Coordinator, you will be reporting on sales and stock, using our Epos system and the day-to-day running of the Front of House area. A comprehensive training programme will be provided to you in catering, till systems and health and safety.

The ability to speak Welsh is desirable.

About You

The successful applicant will have:

• Excellent communication skills
• Excellent levels of literacy and numeracy skills
• A clear understanding of a café and retail environment
• A passion for delivering great customer service
• A flair for creativity with outstanding attention to detail
• Excellent team-working ability