Sales and Customer Success Enablement Manager

SF Recruitment; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading consultancy firm is looking for a seasoned Enablement Consultant to drive go-to-market and customer success for WhatsApp for Business. This remote role requires deep experience in WhatsApp for Business and a solid track record in sales enablement. The successful candidate will create practical training and enablement materials, run discovery sessions, and ensure alignment with client KPIs. The position involves regular international travel and can be based from anywhere in the UK.

Qualifications

• Direct experience at a Meta Business Messaging partner or as a Meta Business Messaging client responsible for WhatsApp for Business strategies.
• Track record in building enablement for sales and/or partners that moved the numbers.
• Fluency in WhatsApp for Business products and strategies.

Responsibilities

• Run structured discovery with partner managers and sales teams to create enablement content.
• Create and maintain enablement assets such as playbooks and pitch decks.
• Describe onboarding flows and rollout plans for WhatsApp for Business.

Skills

Experience with WhatsApp for Business

Facilitation skills

Storytelling

Copywriting skills

Job description

SF recruitment have partnered with a brilliant consultancy, who support Technology companies and their partners by creating enablement content and programmes.

We're hiring a seasoned Enablement Consultant to support our client, in driving go-to-market, sales, and customer success for WhatsApp for Business. You'll bring deep experience from Meta's Business Messaging partner ecosystem and a proven command of WhatsApp for Business—how to position it, define high‑impact use cases, govern templates and policy, design onboarding and rollout strategies, and enable sales and partner teams to win.

This is a content‑led, field‑informed role. You'll translate real seller and customer needs into clear, practical enablement assets and training that accelerate adoption and deliver measurable business outcomes.

Day rate: £400 per day

Working pattern: full time remote with regular international travel to deliver events. The successful candidate can be based anywhere in the UK.

Responsibilities

• Run structured discovery with partner managers, sales, customer success, and solution engineers; distil insights into enablement content.
• Create and maintain sales and customer success enablement assets: e.g. playbooks, best practice guides, pitch decks, templates, checklists, ROI narratives and case studies.
• Describe onboarding flows and rollout plans (e.g. WABA setup/embedded signup, template governance, opt‑in, escalation paths).
• Describe conversation‑based pricing and implications for go‑to‑market strategies.
• Incorporate and demonstrate newer feature capabilities such as WhatsApp Flows and Payments in use case designs.
• Plan and deliver enablement sessions for sellers, partners and customer success teams.
• Understand client KPIs and measurement strategies for WhatsApp for Business success.

The experience you must bring

• Direct experience at a Meta Business Messaging partner (BSP or Tech Provider / CPaaS, messaging platform or Service Partner / solution integrators, consultancies, agencies) working on WhatsApp for Business (e.g., Twilio, MessageBird/Bird, Infobip, Sinch, (url removed), 360dialog, Gupshup, Wati, Route Mobile/Kaleyra, Vonage, Take Blip, Zenvia, Respond.io, Rasayel, Gallabox, Dentsu, Interakt, Charles, Zendesk, Accenture) or as a Meta Business Messaging client (Mid market or enterprise companies) while directly responsible for WhatsApp for Business strategies.
• Track record building enablement for sales and/or partners: e.g., toolkits, trainings, playbooks and rollout guides that got used and moved the numbers.
• Fluency in WhatsApp for Business products, ecosystem and strategies.
• Comfortable mapping, designing and articulating customer journeys.
• Strong facilitation, storytelling and copywriting skills; confident with executives and practitioners.