Sales Advisor

SNG (Formerly Sovereign); Filton; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading housing organization in the United Kingdom is seeking a Sales Advisor to join their Sales Operations Team. Located in Filton, this hybrid role involves providing exceptional customer service, supporting sales activities, and maintaining vital customer information. Successful candidates will showcase strong communication and organizational skills, with a passion for customer service. This position offers a competitive benefits package, including generous holiday entitlement and pension scheme.

Benefits

25 Days Holiday + Bank Holidays

Flexible holiday buy/sell options

3 Wellbeing days and 2 volunteering days

Matched pension scheme up to 12%

Enhanced maternity/adoption pay

Enhanced paternity pay

Private medical insurance options

Wellbeing discounts

Qualifications

• Demonstrable communication skills to build rapport with customers.
• Passion for providing excellent customer service.
• Excellent organizational skills with the ability to prioritize tasks.
• Strong IT skills in Microsoft applications.

Responsibilities

• Provide excellent customer service using various communication channels.
• Offer administrative support for sales operations.
• Support Sales Consultants with customer inquiries and maintain information.

Skills

Communication skills

Customer service

Organizational skills

IT skills in Microsoft applications

Job description

Overview

The vacancy is based out of our Bristol office on a fixed‑term basis until the end of June 2026. You will be in the office a couple of times a week with a hybrid working culture. As a Sales Advisor on the Sales Operations Team, you will report directly to the Sales Contract Manager and work within a wider team.

Responsibilities

You will work with new and existing customers to provide excellent customer service using telephone, e‑mail, SMS and social media. You will also provide administrative support for the sales service and direct support to our Sales Consultants, dealing with re‑sales and staircasing enquiries, right‑to‑buy and right‑to‑acquire enquiries and collating and maintaining information on the availability of our developments and homes. Building rapport with customers and understanding their circumstances is a key part of the role, along with acting as the first point of contact for all customers.

Qualifications

• Demonstrable communication skills and ability to build rapport.
• Passionate about providing excellent customer service.
• Excellent organisational skills and the ability to prioritise.
• Demonstrable strong IT skills in Microsoft applications.
• It would be an advantage if you have a background and experience working in a customer‑facing environment; working within housing or property is not essential.

About Sovereign Network Group (SNG)

We are thrilled to have joined forces with Network Homes in October 2023, placing us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG, an organisation that takes the best of both and makes it even better. With over 84,000 homes we deliver services to more than 210,000 customers across the Southeast and Southwest, and we continue to deliver against our sector‑leading “Homes and Place” strategy, transforming how we operate and organise ourselves to deliver safe service and affordable housing to our customers.

Benefits

• 25 Days Holiday + Bank Holidays (with an extra day each year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional Wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12 % and life cover at 4× salary
• Enhanced maternity/adoption pay
• Enhanced paternity pay – 6 weeks full pay (after 26 weeks’ service)
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including gym memberships and access to a 24/7 virtual GP service

We are committed to our Equality, Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. This is a great opportunity to join the team as we progress through an exciting period of change, working collaboratively to achieve success.