Sales Advisor

Scrivens Opticians & Hearing Care; Colchester; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading optician and hearing care provider in Colchester is seeking a Sales Advisor to be the first point of contact for customers. This role involves assisting customers with optical and hearing products, delivering friendly and expert service, and ensuring a welcoming store environment. Ideal candidates should possess strong communication skills and a friendly attitude, with opportunities for career progression within the company. Full training and competitive salary are offered.

Benefits

Competitive salary with progression opportunities

Full training and support

Staff discounts on products

Generous leave policy

Qualifications

• Customer service or retail experience is preferred.
• Ability to work as part of a team and independently.
• Willingness to learn and grow.

Responsibilities

• Greet customers with warmth and professionalism.
• Assist customers in selecting optical and hearing products.
• Provide clear, helpful advice on frame styles, lenses, and hearing care.
• Process sales and bookings using in-branch systems.
• Support stock management and merchandising.
• Keep the store clean, welcoming, and well presented.
• Work closely with Optometrists and Audiologists to ensure a seamless customer journey.

Skills

Strong communication skills

Friendly and approachable attitude

Basic IT skills

Job description

About The Role

At Scrivens Opticians & Hearing Care, we put people at the heart of everything we do. As a Sales Advisor, you’ll be the first point of contact for our customers—helping them feel welcome, understood, and supported as they choose products and services that improve their lives.

Whether it’s helping someone find their perfect pair of glasses or explaining how hearing care can boost confidence, you’ll deliver friendly, expert service in a fast-paced, customer-focused environment.

Responsibilities

• Greet customers with warmth and professionalism
• Assist customers in selecting optical and hearing products
• Provide clear, helpful advice on frame styles, lenses, and hearing care
• Process sales and bookings using in-branch systems
• Support stock management and merchandising
• Keep the store clean, welcoming, and well presented
• Work closely with Optometrists, Hearing Aid Audiologists and the wider branch team to ensure a seamless customer journey

What We’re Looking For

We are looking for someone with a friendly, approachable attitude and strong communication skills. While customer service or retail experience is preferred, it is not essential.

The ideal candidate will be able to work both as part of a team and independently, using their own initiative. A willingness to learn and grow within a supportive environment is important. Basic IT skills and strong attention to detail are also required for this role.

What We Offer

• Competitive salary with opportunities to progress
• Full training and support from day one
• Staff discounts on optical and hearing products
• A welcoming team and family‑run company culture
• Career pathways into senior sales, management, or clinical roles
• Generous staff discount scheme
• 28 days annual leave including bank holidays (pro‑ra)