Sales Administrator

Codestone Group; Poole; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading technology consultancy in Poole is seeking a Sales Administrator to support the Sales Team in managing documentation and customer orders. The successful candidate will ensure efficient sales processing, engage with customers, and coordinate with various departments. A strong background in CRM systems and attention to detail is essential for this role, alongside effective communication skills and a client-centric approach. This position offers a comprehensive benefits package and a supportive work environment.

Benefits

25 days holiday (plus Bank Holidays)

Contributory company pension scheme

Volunteering day each year

Hybrid working policy

Training and development opportunities

Casual dress code

Qualifications

• Strong experience using CRM systems to manage customer data and track order status.
• Sound understanding of the full sales cycle, from quoting through to renewals.
• Demonstrated ability to deliver high-quality service in a fast-paced environment.
• Practical experience in raising and processing sales quotes and orders.
• Ability to understand customer needs and contribute to upselling opportunities.
• Exceptional attention to detail in handling sales documentation.
• Comfortable working with multiple departments for order fulfilment.

Responsibilities

• Accurately generate and process sales quotes, orders, and documentation.
• Manage third-party renewals and support proposal generation.
• Act as a point of contact for customers on sales-related matters.
• Support client procurement activities and ensure compliance.
• Work closely with Account Managers and internal teams for sales operations.
• Assist in the preparation and maintenance of customer-facing reports.
• Monitor and administer the renewal cycle for services.

Skills

Client Focus

Attention to Detail

Organisation & Time Management

Effective Communication

Collaboration

Technical Proficiency

Accountability

Adaptability & Initiative

Tools

Salesforce

HubSpot

Microsoft Office

Job description

About Codestone

At Codestone, we're not just part of the AI + Cloud movement – we're leading it.

As Europe\'s trusted business transformation partner, we deliver powerhouse advisory and consultancy services spanning ERP, EPM, and analytics business applications, cybersecurity, infrastructure, modern work, and UK\'s Top 50 application and IT managed services. Backed by FPE Capital, we\'re scaling fast while staying true to our people-/client-first spirit.

Why Choose Your Future with us?

We\'re not your typical tech consultancy. We\'re a community of innovators and enablers who transform business challenges into success stories. As the #1 SAP Gold Partner in Europe, with Platinum Wolters Kluwer CCH Tagetik and Gold Microsoft partnerships, we\'re trusted by 1000+ organisations to guide them through their digital transformation journey, enabling them to become market leaders, operate more securely, accelerate growth, and become employers of choice.

Culture Matters: THRIVE

Culture Is The Unique And Beating Heart Of Codestone, Shaping Every Interaction, Decision, And Achievement. Our THRIVE Principles Guide Everything We Do

• Talent: Join a community that recognises and nurtures your unique abilities
• Hearts: Experience genuine empathy and trust in every interaction
• Responsibility: Own your impact and shape positive outcomes
• Innovation: Be part of a team where forward-thinking is our superpower
• Value: Create exceptional impact for our clients and each other
• Excellence: Push boundaries and set new standards in everything we do

Your Wellbeing Matters

We\'ve Reimagined What a Modern Tech Workplace Should Be. Our flexible approach supports your lifestyle, while our comprehensive benefits package ensures you\'re valued beyond your role. From mental health support to personal development opportunities, we invest in your total wellbeing.

About The Role

The Sales Administrator provides essential support to the Sales Team, ensuring the efficient creation, processing, and management of sales documentation and customer orders.

Acting as a key interface between sales, customers, and internal departments, this role helps to ensure a smooth sales process from quote to fulfilment. Operating within a fast-paced IT services environment, the Sales Administrator is detail-oriented, responsive, and committed to delivering a high standard of accuracy and customer service.

Your Day-to-day Will Include

• Quote & Order Processing: Accurately generate and process sales quotes, orders, and related documentation in line with company procedures and customer requirements.
• Renewals & Revenue Support: Manage third-party renewals and support proposal generation to drive recurring revenue opportunities in collaboration with the Account Management team.
• Customer Engagement: Act as a point of contact for customers on sales-related matters, ensuring prompt and professional responses that build trust and satisfaction.
• Procurement Coordination: Support client procurement activities, particularly around hardware and software licensing, ensuring compliance with vendor requirements and timelines.
• Cross-Functional Collaboration: Work closely with Account Managers, Finance, Project Management, and the Service Desk to ensure seamless sales operations and customer fulfilment.
• Sales Reporting & KPI Tracking: Assist in the preparation and maintenance of customer-facing reports, including contract KPIs, ensuring data accuracy and timely delivery.
• Renewal Management: Monitor and administer the renewal cycle for third-party services, coordinating with internal teams to ensure timely execution and customer satisfaction.

You Will Bring These Key Competencies To The Role

• Client Focus – Delivers professional, responsive support to both internal stakeholders and external clients, ensuring a positive and efficient experience.
• Attention to Detail – Maintains high levels of accuracy when handling sales orders, renewals, and CRM data to avoid errors and ensure data integrity.
• Organisation & Time Management – Manages multiple priorities effectively, ensuring timely completion of administrative and sales-related tasks in a fast-paced environment.
• Effective Communication – Communicates clearly and professionally with customers and internal teams, ensuring information is understood and queries are resolved promptly.
• Collaboration – Works as an integral part of the Account Management and wider Commercial teams, supporting shared goals and contributing to a positive team culture.
• Technical Proficiency – Confidently uses Microsoft Office and CRM tools to process documentation, maintain sales records, and generate reports with efficiency.
• Accountability – Takes ownership of responsibilities, follows through on commitments, and ensures all sales processes are executed to standard.
• Adaptability & Initiative – Responds positively to change, proactively solves problems, and suggests improvements to enhance administrative workflows.

Experience Required

• Strong experience using CRM systems (e.g. Salesforce, HubSpot, or equivalent) to manage customer data, update sales pipelines, and track order status with accuracy.
• Sound understanding of the full sales cycle, from quoting and order generation through to renewals and fulfilment, with the ability to support Account Managers in achieving commercial goals.
• Demonstrated ability to deliver high-quality service in a fast-paced environment, handling customer queries with professionalism and ensuring positive outcomes.
• Practical experience in raising and processing sales quotes and orders, ensuring compliance with internal policies and attention to commercial accuracy.
• Ability to understand customer needs and product/service offerings, contributing to upselling opportunities and supporting revenue retention activities.
• Exceptional attention to detail in handling sales documentation, renewals, and client records, ensuring all information is up to date and audit-ready.
• Comfortable working with multiple departments (e.g. Finance, Procurement, Projects) to coordinate order fulfilment and customer delivery requirements.

About The Benefits

Be part of a global team that\'s making a real difference in how businesses transform and succeed. We believe in working hard while having fun, and we genuinely value every team member\'s unique contribution to our story. When we say you\'re welcome at Codestone, we really mean it. #LoveWhatYouDo

• From 25 days holiday (plus Bank Holidays) (rising by 1 day after 1 years’ service to a maximum of 28 days)
• Contributory company pension scheme
• A volunteering day each year to support your local community
• Hybrid working policy
• Training, learning & development opportunities (customer specific and general courses)
• Casual dress code
• Cycle to Work Salary Sacrifice Scheme
• EV Salary Sacrifice Scheme
• Recruitment and customer bonus referral scheme
• Annual company events
• Employee wellbeing programme
• Life assurance x 3
• Healthcare cash plan
• Employee Assist Programme
• Virtual GP
• Extended maternity and paternity leave
• Staff perks
• And many more!

If you’re interested in starting or continuing your career journey with Codestone, simply apply on this link.

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Equal Opportunities

At Codestone, we are committed to fostering a diverse and inclusive workplace where all employees are treated with respect and dignity. We believe that diversity enriches our work environment, fosters innovation, and drives better outcomes for our customers and communities.

We are dedicated to providing equal opportunities for employment and advancement to all qualified individuals, regardless of race, colour, ethnicity, gender, gender identity or expression, sexual orientation, religion, age, disability, marital status, veteran status, or any other characteristic protected by applicable law.

This commitment to equal opportunities and inclusion is integral to our mission and values, and we are dedicated to upholding it in everything we do.

If you are a person with disabilities and require reasonable adjustments to be made to make your application or to attend interview, please contact [email protected]

Apply today!