Safety and Support Duty Manager

Falmouth University; Penryn; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading academic institution in Penryn is seeking an experienced Duty Manager to oversee night-time safety and security services across campuses. The ideal candidate will have a strong background in staff management, effective communication skills, and the ability to make independent decisions under pressure. This role offers a supportive environment with full training and a focus on student welfare. Benefits include a pension contribution, generous holiday allowance, and various salary sacrifice schemes.

Benefits

Employer Pension Contribution up to 10%

28 days + 8 days bank holiday

Life Assurance

Subsidised Sports Centre Membership

Enhanced Maternity/Paternity Pay

Salary Sacrifice Car Scheme

Salary Sacrifice Cycle Scheme

Salary Sacrifice Smart Tech Scheme

Discounted Voucher Portal (Perkbox)

Qualifications

• Strong background in managing staff in an operational environment.
• Ability to motivate and lead employees effectively.
• Experience in decision-making in pressurised situations.

Responsibilities

• Lead the operational delivery of night-time safety and security services.
• Manage daily operations and ensure employee productivity.
• Provide pastoral care to identify and resolve student issues.

Skills

Strong people management skills

Effective communication

Ability to prioritise own workload

Excellent report writing

Job description

Overview

Are you passionate about delivering excellent customer service? Are you passionate and committed to providing a positive student experience? We are seeking an experienced Duty Manager to lead the operational delivery of night-time safety and security services across our Penryn and Falmouth Campuses. The position requires a motivational and inspiring manager who will be able to support the ongoing development of a modern campus safety and security service. As Duty Manager you will be the cohesive link between operational teams and senior management and will lead in the development and reinforcement of a connected and collaborative team culture. You will be responsible for managing daily operations, ensuring employee productivity, monitoring efficiency of all processes, and creating a positive work environment. Within the Campus Safety and Support Team all staff must be able to provide pastoral care by identifying and resolving student issues with empathy and sensitivity. You will have a genuine compassion towards the mental health challenges facing young people and be committed to providing a positive student experience.

About You / Responsibilities

We are looking for candidates who have a strong background in managing staff in an operational environment. You will have strong people management skills, with the ability to motivate and lead employees, effective communication skills and the ability to apply confidentiality and tact to situations, being diplomatic and sensitive to the needs of others. The ideal candidate would have the following skills/experience:

• Ability to prioritise own workload and direct the work of others, prioritising, delegating, and managing performance.
• Ability to take ownership of situations, react and make independent decisions, often in pressurised situations.
• Good organisational skills with the ability to effectively manage multiple workloads and shifting priorities.
• Excellent report writing skills.

A background in security is not essential as a full training package will be provided to ensure you have the knowledge and skills to work in this unique environment. Due to the nature of the role, you will also be required to undergo a standard Disclosure & Barring Service Check. The hours for this position are 42.46 hours per week on a 4 on 4 off shift pattern, 12 hours per shift working 19:30 to 07:30. For further details on the skills/experience required for this role, please see the full job description above. If you are looking to have an informal discussion about the vacancy ahead of applying please email [e-mail]. Then closing date for this position is Tuesday 23 September 2025.

Benefits

• Employer Pension Contribution up to 10%
• 28 days + 8 days bank holiday
• Life Assurance
• Subsidised Sports Centre Membership (Gym & Fitness Classes)
• Enhanced Maternity/Paternity Pay
• Salary Sacrifice Car Scheme (Tusker)
• Salary Sacrifice Cycle Scheme
• Salary Sacrifice Smart Tech Scheme
• Discounted Voucher Portal (Perkbox)

Alongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from working across two leading Universities. Falmouth Exeter Plus welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.