SaaS Technical Support Coordinator - Cross-Functional

Bolster Systems Limited; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading SaaS company seeks a Technical Support Coordinator in Manchester. This role requires strong communication skills to translate technical issues for clients and support resolution. Responsibilities include managing technical issues, facilitating communication between teams, and documenting processes. The position offers a starting salary of £26,500 and a progression path as the business grows. Ideal candidates will have experience in technical or customer support, and familiarity with CRM or ticketing systems is a plus.

Qualifications

• Must be able to translate technical issues into clear, customer-friendly updates.
• Ability to manage multiple technical issues concurrently.
• Experience in SaaS or software environments is advantageous.

Responsibilities

• Serve as the first escalation point for unresolved technical issues.
• Maintain consistent communication between teams and clients.
• Document solutions and improve internal processes.
• Support testing of new features and provide technical assistance.

Skills

Strong verbal and written communication skills

Organisational skills

Problem-solving

Documentation skills

Tools

CRM systems

Ticketing systems

Job description

A leading SaaS company seeks a Technical Support Coordinator in Manchester. This role requires strong communication skills to translate technical issues for clients and support resolution. Responsibilities include managing technical issues, facilitating communication between teams, and documenting processes. The position offers a starting salary of £26,500 and a progression path as the business grows. Ideal candidates will have experience in technical or customer support, and familiarity with CRM or ticketing systems is a plus.