Rownhams - Team Member - Retail (Nights)

RoadChef; Southampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading motorway service area provider in Southampton is seeking an energetic Team Member to join their Retail team. The role involves stock replenishment and ensuring a tidy shopping environment. Candidates should be at least 18 years old and possess a passion for excellent customer service. Training is provided for new hires. Flexible full-time and part-time shifts are available, offering great benefits including discounts and development opportunities.

Benefits

Heavily discounted meals

Up to 70% discount for friends and family

Cash bonus for referrals

Discounts on stores via Hapi app

Free onsite parking

Contributory pension after 3 months

Occupational Health support

Employee Assistance program

Mental Health First Aiders

Development opportunities

Qualifications

• Passion for customer service to ensure a positive experience.
• Experience in a customer-facing role is a plus, but not required.

Responsibilities

• Carry out stock replenishment and maintain store tidiness.
• Support the Gaming area and provide a welcoming environment.

Skills

Customer service

Adaptability

Job description

Rownhams - Team Member - Retail

Our Site Director, Elaine and her team at Rownhams Services on the M27 near Southampton are looking for an energetic and adaptable Team Member to join their Retail team. You will be part of our historic WHSmith brand dating back to 1792. You will be carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop whilst also supporting our Gaming area.

Due to the sale of tobacco and alcohol products, you must be over the age of 18.

We offer working patterns on either a Full or Part Time basis, with a variety of shifts available.

Our pay rates will vary depending on your age.

What will set you apart?

It would be ideal for you to have worked in a similar or customer facing role before however this is not required. We are looking for someone who has a passion for customer service ensuring everyone leaves with a smile on their face.

And if you've never been in a similar role before, don't worry! Because full training will be provided and you will be given everything you need to excel into an excellent Team Member while helping you grow both personally and professionally.

Here's what sets us apart :

• Heavily discounted meals whilst on duty
• Up to 70% discount for you, family and friends at all Roadchef sites
• A cash bonus for every friend you refer
• Discounts on many high street and online stores via our Hapi app
• Free onsite parking
• Contributory pension after 3 months
• Access to Occupational Health support
• Employee Assistance program
• Mental Health First Aiders
• Great development opportunities - 65% of our current Managers joined us as Team Members

Who is Roadchef?

We are the UK's 3rd largest Motorway Service Area provider with some of the UK's largest and best restaurants and retail brands.

We are so proud to be the only Motorway Service Area to hold the Platinum Investor in People accreditation. We have been awarded a 3 Star rating for 2025 and have been recognised as one of the top 5 Largest Companies to work for 2024 and top 5 in Leisure & Hospitality sector 2024 in Best Companies.

Our approach is simple : it's about embracing everyone. From cultivating a culture where all employees can bring their best selves to work to deploying diversity and initiatives that support all, we are doing what it takes to build a more equitable workplace.